Sr. Director of Guest Experience Development & Delivery — MSC Group

Your Purpose The Sr. Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships. Working closely with the Product Innovation team, this role transforms approved concepts into fully realized onboard experiences, ensuring they are operationally executable, commercially successful, and aligned with the MSC Cruises brand. Leading the development and delivery of end-to-end guest journeys, service concepts, and onboard experiences, the Sr. Director ensures every experience is launch-ready from ship design and operational planning to crew delivery and guest activation. The role also plays a key part in defining how new experiences are presented to guests, partnering with internal teams to shape compelling storytelling, positioning, and go-to-market strategies that maximize guest engagement and commercial impact. As a trusted partner to senior leadership, the Sr. Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch. Your Impact Experience Development & Delivery - Lead the end-to-end development and delivery of new guest experiences, from approved concept through ship launch. - Translate approved concepts into guest journeys, service models, operational requirements, and launch plans. - Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards. Guest Experience Excellence - Champion guest-centric experiences that combine hospitality, storytelling, service excellence, and commercial performance. - Design memorable end-to-end guest journeys that create emotional engagement and enhance guest satisfaction. - Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cros