Senior TechLead-Contact Center Platforms 80-100% — Sunrise Communications AG
NewCHF 121'500 - 206'500
Sunrise Communications AG · Zurich (ZH)
- Location
- Zurich
- Contract
- other
- Posted
- 2 days ago
SalaryCHF 121'500 - 206'500
Role overview
At Sunrise, we think bigger, go further and create new ideas.
For us working culture means achieving great things together.
It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger.
- At Sunrise, we think bigger, go further and create new ideas.
- For us working culture means achieving great things together.
Application process
- Design and implement API integrations with internal systems and third-party applications
- Plan and execute releases, rollouts, and major platform changes ensuring stability and performance
- Monitor platform health proactively and ensure high availability and operational excellence
- Govern projects and change requests, including cost and timeline reviews
- Act as the main escalation point between internal teams and external partners (e.g., external partners, platform providers)
- Lead and support the team, ensuring efficient incident handling and SLA adherence YOUR SKILLS:
- Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Proven experience in managing and operating contact center platforms (Sprinklr environments preferred)
Additional details
- A key highlight: you will own a mission-critical platform used every day to serve thousands of customers.
- Lead and support the team, ensuring efficient incident handling and SLA adherence
- Strong communication and stakeholder management skills across technical and business teams Fluent in English (spoken and written); German is an advantage
- Then join the team and actively shape our future!
Notes and original content
- YOUR CHALLENGE:
- YOUR SKILLS:
- Strong communication and stakeholder management skills across technical and business teams
- Fluent in English (spoken and written);
- German is an advantage
- ChallengersWanted
