Senior Conversation Designer - Experience Design Center of Excellence — UBS
- Location
- Zürich
- Contract
- full-time
- Posted
- 8 days ago
Role overview
As a Senior Conversation Designer in the Experience Design Center of Excellence, you will play a pivotal role in shaping the future of human-computer interaction at UBS.
You will be responsible for designing and optimizing conversational experiences across a range of interfaces, including chatbots, voice assistants, and emerging AI-driven platforms.
Your work will directly influence how users engage with our products and services—ensuring interactions are seamless, intuitive, and human-centered.
- As a Senior Conversation Designer in the Experience Design Center of Excellence, you will play a pivotal role in shaping the future of human-computer interaction at UBS.
- You will be responsible for designing and optimizing conversational experiences across a range of interfaces, including chatbots, voice assistants, and emerging AI-driven platforms.
- Your responsibilities:
- design and optimize end-to-end conversational journeys, from discovery to continuous improvement, across text and voice-based interfaces
Main responsibilities
- Your responsibilities:
- design and optimize end-to-end conversational journeys, from discovery to continuous improvement, across text and voice-based interfaces
- develop and refine conversational flows and scripts, including error handling, fallback strategies, and human handover paths, to ensure they are intuitive, engaging, and effective
- conduct user research and gather feedback to understand user needs, preferences, and pain points.
- Use these insights to outline our users mental model when engaging with the bank through a conversational interface
- work closely with product managers, UX designers, developers, and other stakeholders to align conversation designs with overall product goals and user experience strategies
- write clear, concise, and natural-sounding dialog for chat and voice, ensuring consistency with brand tone and conversation design best practices
- maintain clean, modular, and scalable conversation design documentation for our products
- create, document, and evaluate system-level guidance for AI personas and interaction models
- define and structure user intents, goals, and conversation outcomes to support both deterministic and AI-assisted conversational experiences
Application process
- The ideal candidate does not need to be a technical expert in LLMs or agentic systems, but should be curious, pragmatic, and able to apply strong common sense when shaping AI-powered experiences.
Company and context
- lead and grow a community around conversation design within the global organization
- act as a thought leader by advancing conversational banking practices, educating stakeholders, and establishing conversation design standards across the organization
Questions about this listing
What salary does UBS offer for this role?
UBS lists CHF 114'500 - 203'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does UBS offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with UBS during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at UBS?
Use the "Apply now" button on this page — it links directly to UBS's original listing at jobs.ubs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
