Personnel / Personnel Customer Center — Transgourmet
- Location
- Kriens
- Contract
- permanent
- Posted
- 26 days ago
Role overview
Our heart beats for Swiss gastronomy.
With a lot of commitment, we are there for our customers.
In our 31 pick-up markets, by field service and delivery, as well as in the digital world.
- Our heart beats for Swiss gastronomy.
- With a lot of commitment, we are there for our customers.
- You record telephone and written customer orders in the ERP system• You process quality complaints and clarify them internally and inform customers about the current delivery status• You support our demanding customers on the phone or by written medium• You will look after the webshop customers and advise them on Transgourmet’s self-service options.• You support internal customers according to service catalogue and processes.• You recognize customer needs, capture them and forward them Requirements
- You have completed a commercial education, an education in customer dialogue or an equivalent education• You bring your first professional experience in a comparable function – ideally in the food and/or catering sector• You are well versed in dealing with IT tools and digital products and systems (e.g. webshop and apps)• German is your mother tongue and you have very good knowledge of Italian and/or French (level C1)• You have excellent written as well as oral communication skills and formulate stylish, solution-oriented and error-free• You have a high level of social skills and work carefully and accurately• You have healthy assertiveness and a strong resilience• You are flexible.
- Du hast eine abgeschlossene kaufmännische Ausbildung, eine Ausbildung im Kundendialog oder eine gleichwertige Ausbildung
- Du bringst erste Berufserfahrung in einer vergleichbaren Funktion mit – idealerweise im Lebensmittel- und/oder Gastronomiebereich
Main responsibilities
- You record telephone and written customer orders in the ERP system• You process quality complaints and clarify them internally and inform customers about the current delivery status• You support our demanding customers on the phone or by written medium• You will look after the webshop customers and advise them on Transgourmet’s self-service options.• You support internal customers according to service catalogue and processes.• You recognize customer needs, capture them and forward them Requirements
- You have completed a commercial education, an education in customer dialogue or an equivalent education• You bring your first professional experience in a comparable function – ideally in the food and/or catering sector• You are well versed in dealing with IT tools and digital products and systems (e.g. webshop and apps)• German is your mother tongue and you have very good knowledge of Italian and/or French (level C1)• You have excellent written as well as oral communication skills and formulate stylish, solution-oriented and error-free• You have a high level of social skills and work carefully and accurately• You have healthy assertiveness and a strong resilience• You are flexible.
- Our accessibility is from Monday to Friday from 07:00 to 17:30 and on Saturday from 07:00 to 12:00.
Key requirements
- Du hast eine abgeschlossene kaufmännische Ausbildung, eine Ausbildung im Kundendialog oder eine gleichwertige Ausbildung
- Du bringst erste Berufserfahrung in einer vergleichbaren Funktion mit – idealerweise im Lebensmittel- und/oder Gastronomiebereich
- Du bist versiert im Umgang mit IT-Hilfsmitteln sowie digitalen Produkten und Systemen (z. B. Webshop und Apps)
- Deutsch ist deine Muttersprache und du verfügst über sehr gute Italienisch- und/oder Französischkenntnisse (Niveau C1)
- Du verfügst über ausgezeichnete schriftliche so wie mündliche Kommunikationsfähigkeiten und formulierst stilsicher, lösungsorientiert und fehlerfrei
- Du verfügst über eine hohe Sozialkompetenz und arbeitest sorgfältig und exakt
- Du verfügst über gesundes Durchsetzungsvermögen und eine starke Belastbarkeit
- Du bist flexibel. Unsere Erreichbarkeit ist von Montag bis Freitag von 07:00 bis 17:30 Uhr und am Samstag von 07:00 bis 12:00 Uhr.
Additional details
- You record telephone and written customer orders in the ERP system• You process quality complaints and clarify them internally and inform customers about the current delivery status• You support our demanding customers on the phone or by written medium• You will look after the webshop customers and advise them on Transgourmet’s self-service options.• You support internal customers according to service catalogue and processes.• You recognize customer needs, capture them and forward them
Notes and original content
- Requirements
Questions about this listing
What salary does Transgourmet offer for this role?
Transgourmet lists CHF 69'500 - 106'000 gross per year for this position in Kriens. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Transgourmet offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Transgourmet during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Transgourmet?
Use the "Apply now" button on this page — it links directly to Transgourmet's original listing at jobs.transgourmet.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
