IT Support — OTTO'S AG
- Location
- Sursee
- Contract
- full-time
- Posted
- 18 days ago
Role overview
Tasks
- IT-Service Desk: First contact point for employees by phone or ticket
- Enquiry management: Analyze support requests and efficiently solve them
- Quality assurance: Ensure clear documentation in the ITSM system
- Client support: Support end devices and ensure smooth operation
- IT compliance: Actively implement IT and security standards
- User support: Support employees and make IT infrastructure understandable
- Project work: Work in IT projects and further develop our IT landscape
- Service improvement: Bring in ideas, to IT-Services continuously improve requirements
- training: IT training (e.g. B. Computer scientist EFZ, IT supporter) or comparable experience in IT support
- experience: you have solid experience with ticket systems
ITIL knowledge is a plus - knowledge: Microsoft operating systems and Office 365 are yours - further skills: you bring basic network understanding and apply this pragmatically
- We offer - field: office - pensum: 40-60% Contact
This page consolidates the key details of the listing and presents them in a structured format for cross-border candidates targeting Lucerne.
Always verify required language, actual office location and application flow before submitting: some positions include international interview steps.
Before applying, compare this role with local cost of living and net salary simulation to assess real take-home sustainability.
- IT-Service Desk: First contact point for employees by phone or ticket
- Enquiry management: Analyze support requests and efficiently solve them
Main responsibilities
- IT-Service Desk: First contact point for employees by phone or ticket
- Enquiry management: Analyze support requests and efficiently solve them
- Quality assurance: Ensure clear documentation in the ITSM system
- Client support: Support end devices and ensure smooth operation
- IT compliance: Actively implement IT and security standards
- User support: Support employees and make IT infrastructure understandable
- Project work: Work in IT projects and further develop our IT landscape
- Service improvement: Bring in ideas, to IT-Services continuously improve requirements - training: IT training (e.g.
- Computer scientist EFZ, IT supporter) or comparable experience in IT support - experience: you have solid experience with ticket systems; ITIL knowledge is a plus
- knowledge: Microsoft operating systems and Office 365 are yours
Application process
- further skills: you bring basic network understanding and apply this pragmatically We offer field: office pensum: 40-60% Contact
Additional details
- Computer scientist EFZ, IT supporter) or comparable experience in IT support - experience: you have solid experience with ticket systems; ITIL knowledge is a plus
- further skills: you bring basic network understanding and apply this pragmatically pensum: 40-60% Contact
Notes and original content
- Computer scientist EFZ, IT supporter) or comparable experience in IT support - experience: you have solid experience with ticket systems;
- ITIL knowledge is a plus
- further skills: you bring basic network understanding and apply this pragmatically
- field: office
- pensum: 40-60% Contact
Questions about this listing
What salary does OTTO'S AG offer for this role?
OTTO'S AG lists CHF 74'500 - 127'000 gross per year for this position in Sursee. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does OTTO'S AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with OTTO'S AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at OTTO'S AG?
Use the "Apply now" button on this page — it links directly to OTTO'S AG's original listing at live.solique.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
