Leiter Assistenz-Hub Privatkunden Bank (w/m/d) — Baloise

Full description

We are the bank of Helvetia – an innovative financial services provider that intelligently combines banking and insurance. Setting new standards together and shaping the future – for us, this means more than simply working through tasks. Here you work with people who take responsibility, have high demands and have the courage to go new ways. With us, you will find an environment where trust and performance go hand in hand and your ideas, initiative and contribution count. So you have the opportunity to really make a difference for our customers, your team and your personal development. Tasks:

• You run the decentralized assistance hub from the Solothurn homebase in terms of personnel and expertise and regularly show your presence at the other Swiss locations.
• You relieve the administrative burden on customer consultants, actively participate in day-to-day business and clarify inquiries directly with the customer – you master the balancing act between first-class customer service and active sales support.
• You promote a sales-oriented mindset throughout the hub and ensure that administrative relief and sales clout go hand in hand.
• You ensure efficient back office processes, guarantee the highest quality of service and consistently adhere to processing times.
• You critically analyze existing processes, drive continuous improvements and promote an open feedback culture across all locations.
• You represent the area significantly in cross-sectoral initiatives. Requirements
• Commercial degree (EFZ), in-depth practice in banking sales and settlement as well as ideally initial management experience and strong sales skills to optimally serve the interface to the front
• Fluent language skills in German and French. Italian advantage
• High willingness to travel within Switzerland for regular cross-location cooperation
• Mandatory user knowledge of the Avaloq core banking system
• Solution-oriented, quality-conscious and self-responsible working method
• Strong communication skills, proven strength as a bridge builder between service and sales as well as motivation for a demanding, decentralized player coach role We believe in cooperation at eye level, mutual trust and people who want to take responsibility. Different perspectives help us to develop better solutions – for our customers as well as for us as a team.