Fachbereichsleiter/-in Servicedesk/Support und ICT Service Management, 80-100% — Kanton Solothurn
- Location
- Solothurn
- Contract
- part-time
- Posted
- 13 days ago
Role overview
The police canton of Solothurn guarantees a high level of security for the people in the canton of Solothurn - competent day and night.
- The police canton of Solothurn guarantees a high level of security for the people in the canton of Solothurn - competent day and night.
- In addition to monitoring the quality of service as well as compliance with agreed service levels, her responsibilities also include coordinating escalation management in the event of critical disruptions.
- Her responsibilities include the management of overall ICT and sub-projects according to the HERMES project management method, the representation of the department in cross-organisational projects and the coordination of cooperation with internal and external stakeholders.
- For this position, you will bring a completed computer science education with higher vocational training or a comparable qualification, preferably in business informatics, service management, project or process management.
Main responsibilities
- In addition to monitoring the quality of service as well as compliance with agreed service levels, her responsibilities also include coordinating escalation management in the event of critical disruptions.
- Her responsibilities include the management of overall ICT and sub-projects according to the HERMES project management method, the representation of the department in cross-organisational projects and the coordination of cooperation with internal and external stakeholders.
Key requirements
- For this position, you will bring a completed computer science education with higher vocational training or a comparable qualification, preferably in business informatics, service management, project or process management.
Application process
- It operates an independent ICT infrastructure with an extensive range of highly available systems and applications.
- For the command department, we are looking for immediately or by agreement at the Solothurn location a department manager in service desk/support and ICT service management, 80-100%. Your responsibility
- Several years of professional and managerial experience in ICT service management, operation and support of ICT systems, application management and management of ICT projects and procurement projects are required.
- Pronounced independence, a structured and solution-oriented way of working as well as the willingness to take responsibility and actively promote the continuous optimization of processes and services with a continuous improvement mentality are what sets you apart.
- They convince through teamwork, assertiveness and a professional appearance.
- With your communicative strength and your appreciative leadership style, you develop employees in a targeted manner.
- They have very good knowledge of German, are ready for extraordinary assignments and piketting services and have a category B driving licence.
- Promoting personal work-life balance through an annual working time model Part-time work, also in cadre Opportunity to work mobile
Contacts
- Email applications cannot be considered.
- 032 627 89 33
- Moving with commitment. – This is the opportunity to bear responsibility in meaningful activity of political and social relevance and to move sustainable developments for the population and economy with their own imprint.
- Behind this promise stands the canton of Solothurn with countless possibilities, a tangible flexibility and a stability in the working environment.
- Convinced?
- We would like to fill this position without the support of external service providers.
Company and context
- As head of the service desk/support and ICT service management department, you bear the personnel, professional and organizational responsibility for an economic, customer-oriented and high-quality service operation.
- They control and develop the company-wide ICT service management, are responsible for the configuration and continuous development of the ICT service management tool, define and optimize service management processes and ensure their uniform implementation as well as compliance with standards and quality specifications.
- In this function, you control and optimize the service operation and, if necessary, initiate suitable improvement measures in order to ensure a continuous improvement process.
Additional details
- For the command department, we are looking for immediately or by agreement at the Solothurn location a department manager in service desk/support and ICT service management, 80-100%. Your responsibility
- Promoting personal work-life balance through an annual working time model Part-time work, also in cadre Opportunity to work mobile
- Progressive employment conditions based on a GAV Equal pay between men and women
- 2 weeks paternity leave Financial contributions to childcare
- Comprehensive offer of internal and external training
Notes and original content
- For the command department, we are looking for immediately or by agreement at the Solothurn location a department manager in service desk/support and ICT service management, 80-100%.
- Your responsibility
- Your profile
- Promoting personal work-life balance through an annual working time model
- Part-time work, also in cadre
- Opportunity to work mobile
- Progressive employment conditions based on a GAV
- Equal pay between men and women
- Loyalty rewards
- 2 weeks paternity leave
Questions about this listing
What salary does Kanton Solothurn offer for this role?
Kanton Solothurn lists CHF 68'500 - 104'000 gross per year for this position in Solothurn. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Kanton Solothurn offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Kanton Solothurn during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Solothurn?
EU/EFTA residents living in the border zone of the country adjoining Canton Solothurn can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Solothurn's cantonal migration office or with HR during the application.
How do I apply for this position at Kanton Solothurn?
Use the "Apply now" button on this page — it links directly to Kanton Solothurn's original listing at job.so.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
