Associate HelpDesk — Die Schweizerische Post
- Location
- Olten
- Contract
- other
- Posted
- —
Role overview
Are you interested in customer contact and technical issues?
Are you enthusiastic about a central hub function in Facility Management?
In this versatile role, you coordinate customer requests, fault messages and orders and ensure efficient processing.
- Are you interested in customer contact and technical issues?
- Are you enthusiastic about a central hub function in Facility Management?
Company and context
- In addition, you coordinate the processing of tickets with the responsible service providers and make the best use of your organizational skills.
- In addition, you monitor current tickets, inform customers about the processing status and ensure transparent communication, which promotes customer satisfaction.
- You coordinate and monitor the timely provision of services and complete tickets independently.
- You also get customer feedback and support with simple invoicing tasks as well as controlling and quality assurance activities, with which you bring your analytical flair.
- You process orders for cleaning materials and support smooth helpdesk operations. You bring that with you
- You have a completed commercial or technical basic training and have a good understanding of administrative and technical connections.
- You communicate very well orally and in writing in German (C1) and French (C1) and support the exchange with different language regions of Switzerland.
- In addition, you could ideally already gain experience in the service desk, helpdesk or facility management environment and bring your customer orientation convincingly.
- You work structured, keep track of hectic situations and act solution-oriented.
- With IT systems such as MS Office/O365 and ideally CAFM systems such as Planon & SAP you are safe.
Additional details
- You process orders for cleaning materials and support smooth helpdesk operations. You bring that with you
Notes and original content
- You process orders for cleaning materials and support smooth helpdesk operations.
- You bring that with you
Questions about this listing
What salary does Die Schweizerische Post offer for this role?
Die Schweizerische Post lists CHF 68'500 - 104'000 gross per year for this position in Olten. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Die Schweizerische Post offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Die Schweizerische Post during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Solothurn?
EU/EFTA residents living in the border zone of the country adjoining Canton Solothurn can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Solothurn's cantonal migration office or with HR during the application.
How do I apply for this position at Die Schweizerische Post?
Use the "Apply now" button on this page — it links directly to Die Schweizerische Post's original listing at job.post.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
