Operations Manager, ZCAM — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
Role overview
Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
Then this job is definitely something for you.
- Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
- Then this job is definitely something for you.
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
- Manage performance, onboarding, and skill development for production operations roles.
- advanced degree is an advantage - Fluent in Slovenian and English;
Main responsibilities
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
- Ensure service stability, SLA/OLA adherence, availability targets, and operational health across the production landscape
- Own the resource model for the wider RUN team.
- Plan, allocate, and manage capacity across internal staff and external partners to ensure adequate coverage for BAU operations, incident response, peak periods, and planned maintenance windows
- Lead incident response and resolution processes; ensure root cause analysis and problem management drive sustainable fixes and reduce repeat incidents.
- Maintain escalation paths and on-call structures
- Define, monitor, and report on SLAs, OLAs, and KPIs for production services.
- Drive accountability for service performance and initiate corrective actions where targets are at risk.
- Systematically identify and eliminate operational inefficiencies, recurring issues, and manual toil.
Key requirements
- Manage performance, onboarding, and skill development for production operations roles.
- advanced degree is an advantage - Fluent in Slovenian and English;
- any additional language is an advantage - Acts with integrity, accountability, and sound business ethics;
Application process
- We look forward to receiving your online application.
- Zurich supports flexible working arrangements and recognizes that talent comes in many forms.
- Please feel free to discuss any flexibility needs during the interview process.
- At Zurich, we challenge the status quo and focus on what can go right.
- We are an equal opportunity employer that values diversity, individuality and collaboration. Why Zurich
- At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Company and context
- As Operations Manager, you will be part of an agile delivery unit to power data-driven decisions and advancing the data and analytics capabilities of the Zurich organization.
- By leveraging new technology, the ZCAM (Zurich Customer Active Management) unit ensures that all stakeholders in the organization can efficiently access leverage data and use modern technologies to enable the business to be truly customer centric.
- As an Operations Manager you own the production operations of existing setups leading a wider cross-functional team of internal resources and external partners.
- Within our chapter-based delivery model, you are the single point of accountability for production operations ensuring that all live solutions meet agreed service levels, that the RUN team is effectively resourced and managed, and that operational excellence is continuously advanced.
- You drive the adoption of Agentic AI and automation to enhance production resilience, reduce manual intervention, and future-proof our operations.
- You act as the connective tissue between chapter leads, product teams, vendors, and senior leadership on all matters relating to production stability, operations resourcing and operational performance.
Additional details
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle Additional information
- We are an equal opportunity employer that values diversity, individuality and collaboration.
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid Schedule: Full Time Recruiter name: Vesna Pivk
Notes and original content
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle
- Additional information
- Why Zurich
- Join us as we constantly explore new ways to protect our customers and the planet .
- Location(s): SI
- Remote working: Hybrid
- Schedule: Full Time
- Recruiter name: Vesna Pivk
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 79'500 - 135'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
