Business Application Supporter m/w/d — Victorinox

Full description

General information Code 2026-249 DESCRIPTION OF THE AUTHORITY Job title Business Application Supporter m/f/d Description of tasks

• Responsibility for the 2nd-level support of the ERP solution COMARCH
• Independent prioritization, analysis and processing of support tickets
• Active follow-up of support cases and ensuring rapid and sustainable solution finding
• Development of optimizations for quality assurance, standardization and automation of ERP processes
• Creation and maintenance of comprehensible documentation (internal department and key user-specific)
• Collaboration in release upgrades and international rollouts
• Planning and implementation of training and workshops for key users
• Advice and support for business contacts as well as analysis, evaluation and implementation of professional requirements and new functionalities in the assigned area of responsibility
• Close cooperation with internal stakeholders and external partners and suppliers
• Implementation of planned maintenance windows and use in the Pikettdienst Profil
• Completed computer science, business informatics or equivalent training
• Experience in application or ERP support, ideally in an industrial environment
• Good knowledge of ERP systems
• Experience with COMARCH is beneficial
• Knowledge of IT Service Management (ITIL Foundation) is an advantage
• Strong analytical skills as well as a structured and solution-oriented working method
• High personal responsibility and independence in the handling of tasks
• Enjoyment in questioning processes and identifying potential for improvement
• Strong customer and service orientation
• Communication-strong personality with the ability to communicate complex issues in an understandable way
• Team player with a cooperative and open working method
• High quality orientation and good organizational skills
• Openness to change and new technologies
• Very good knowledge of German and good knowledge of English
• Further language skills of Benefit Benefits
• Unique, family culture with long-term and sustainable corporate management
• Internal courses and leisure activities as well as support for external training
• Modern working time models, such as home office
• Free parking or commuting fees for public transport
• Appealing advantages for our pension fund and the social insurances LOCATION OF THE STELLE company Victorinox AG Land Switzerland Location of work Ibach-Schwyz CONTROLS through main contact Simone Muntwyler •