Cluster Groups- & Event Manager (m/w) Deutschsprachig — Kempinski Palace Engelberg
NewCHF 96'000 - 146'000
Kempinski Palace Engelberg · Engelberg (OW)
- Location
- Engelberg
- Contract
- other
- Posted
- Today
SalaryCHF 96'000 - 146'000
Role overview
Understanding and leadership of the group events organizers, taking into account the customer expectations with the aim of ensuring the optimal use and sale of the conference rooms and rooms and maximizing profits in accordance with the Kempinski standards.
The improvement of the hotel's market position is guaranteed by setting and complying with new standards by preparing and implementing requests for definitive bookings.
The position of the Group Events Manager is satisfactorily executed when:
- Understanding and leadership of the group events organizers, taking into account the customer expectations with the aim of ensuring the optimal use and sale of the conference rooms and rooms and maximizing profits in accordance with the Kempinski standards.
- The improvement of the hotel's market position is guaranteed by setting and complying with new standards by preparing and implementing requests for definitive bookings.
- Take full responsibility for learning from the introductory and training programs that are carried out by the Cluster Assistant Director of Group Events and all sales staff when you join the sales team.
- Run a current portfolio of planning information that is easily visible in the sales and planning process.
- Carefully embed, monitor and continue requests in the Opera Cloud Sy Requisiti (not explicitly mentioned) Cosa offriamo (not explicitly named) Contatto (not explicitly named)
Main responsibilities
- Take full responsibility for learning from the introductory and training programs that are carried out by the Cluster Assistant Director of Group Events and all sales staff when you join the sales team.
- Run a current portfolio of planning information that is easily visible in the sales and planning process.
- Represent the hotel in all telephone, written and personal contacts with potential, former and current customers in an effective way through a warm and friendly handling of the guests, an always available helpfulness and in particular the obvious desire to attract customers to the hotel.
- Follow all the instructions and guidelines of the Cluster Assistant Director of Group Events closely and ask questions to better understand instructions and guidelines that may be unclear.
- Keep all colleagues informed of any information that may be important for a timely response.
- Prepare all the ribbed documents (offers, contracts, banquets, change forms and all other cross-departmental forms) accurately and thoroughly, recognizing the importance of these documents for achieving the expected results.
- Take responsibility for small groups assigned to you by the Cluster Assistant Director of Group Events, always following all departments regulations.
- Edit all types of events under the supervision of the Deputy Director of Groups and Events.
- Depending on the requirements of the company and the hotel, additional tasks and responsibilities can be added at any time.
- Additional administrative tasks and possible assigned services.
What the company offers
- Carefully embed, monitor and continue requests in the Opera Cloud Sy Requisiti (not explicitly mentioned) Cosa offriamo (not explicitly named) Contatto (not explicitly named)
Application process
- Collect, understand and apply your growing knowledge of food, beverages, technical equipment and cross-departmental processes in the sales and planning process with the customer through the Cluster Assistant Director of Group Events.
