Head of department/in Customer Service Logistics — Emil Frey
- Location
- Safenwil
- Contract
- other
- Posted
- 3 days ago
Role overview
What you should know about us The Emil Frey Group is not only a Swiss family company with 100 years of experience, but also one of the leading companies in the automotive industry.
Quality, tradition, innovation and customer orientation are the main pillars of the company.
The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services.
- What you should know about us The Emil Frey Group is not only a Swiss family company with 100 years of experience, but also one of the leading companies in the automotive industry.
- Quality, tradition, innovation and customer orientation are the main pillars of the company.
Application process
- Head of staff is looking forward to the complete application (e.g.
- CV, employment certificates, etc.) via the link "Apply now!".
- For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (m/f/d) is omitted.
- Female and other gender identities are explicitly included.
- For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity.
- We believe that a diverse workforce and an inclusive culture enable us to realize our full potential.
- Ensuring a high quality of service in the area of customer service, returns and disposal
Company and context
- and supervision of transport services incl. Customs procedures
- Processing and handling of complaints, damage reports and returns, exchange and guarantee parts
- Analysis of causes of errors and complaints as well as initiation of improvement measures
- Professional management, support and further development of the 8 employees in the area of customer service / returns
- Support for change and process optimization (quality, productivity, costs)
- Preparation and evaluation of statistics, key figures and quality reports Taking over IT and system support tasks
- Ensuring a smooth flow of information on import, retail, logistics, IT and internal offices
- Active participation in cross-divisional projects Your profile
- Completed vocational training in logistics, customer service or commercial-technical environment
- Further training in logistics, process management or leadership
Additional details
- Emil Frey Betriebs AG provides logistics services for goods and vehicles and is thus the hub in the flow of goods between our customers and their end users.
- Organization and supervision of transport services incl. Customs procedures
- Preparation and evaluation of statistics, key figures and quality reports Taking over IT and system support tasks
- Several years of experience in the customer service, returns or logistics environment, ideally with management experience Strong customer and service orientation
- An own, attractive pension fund as an independent pension fund A long-term business perspective
Notes and original content
- Their tasks
- Organization and supervision of transport services incl.
- Customs procedures
- Preparation and evaluation of statistics, key figures and quality reports
- Taking over IT and system support tasks
- Several years of experience in the customer service, returns or logistics environment, ideally with management experience
- Strong customer and service orientation
- An own, attractive pension fund as an independent pension fund
- A long-term business perspective
Questions about this listing
What salary does Emil Frey offer for this role?
Emil Frey lists CHF 85'500 - 129'500 gross per year for this position in Safenwil. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Emil Frey offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Emil Frey during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Emil Frey?
Use the "Apply now" button on this page — it links directly to Emil Frey's original listing at jobs.emilfrey.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
