Group Leader Fachsupport Customer Service Center (m/f/d) — Raiffeisen
- Location
- St. Gallen
- Contract
- full-time
- Posted
- 30 days ago
Role overview
Our customer service center (KSC) handles around 2 million customer contacts a year and is present at 4 locations in 3 language regions with over 200 employees.
In order to strengthen our Service Excellence Team, we are looking for a committed leader who will be responsible for the Customer Service Center’s specialist support team and actively promote its further development.
- Our customer service center (KSC) handles around 2 million customer contacts a year and is present at 4 locations in 3 language regions with over 200 employees.
- In order to strengthen our Service Excellence Team, we are looking for a committed leader who will be responsible for the Customer Service Center’s specialist support team and actively promote its further development.
- Personnel and professional management of the Group Technical Support with 9 employees at the St. Gallen site
- Ensuring efficient, high-quality specialist support for the KSC and Raiffeisenbanks (telephone & ticket system)
Main responsibilities
- Personnel and professional management of the Group Technical Support with 9 employees at the St. Gallen site
- Ensuring efficient, high-quality specialist support for the KSC and Raiffeisenbanks (telephone & ticket system)
- Further development and optimization of banking, procedural and future sales support processes
- Control and ensure compliance with processes, quality standards and defined KPIs
- Close cooperation with internal interfaces and active participation in service excellence in the KSC (including projects and initiatives) Requirements
- Higher education (HF/FH/Uni), ideally with banking or business orientation
- Several years of experience in the customer service, contact center or banking environment, preferably in specialist support or in process-related roles
- Leadership experience and strong ability to develop and empower employees
- Strong conceptual capabilities and high affinity for systems, processes and digital solutions
- Analytical, structured and solution-oriented working method with very good communication skills and stylish German We offer:
Additional details
- Personnel and professional management of the Group Technical Support with 9 employees at the St.
- Close cooperation with internal interfaces and active participation in service excellence in the KSC (including projects and initiatives)
- Analytical, structured and solution-oriented working method with very good communication skills and stylish German
Notes and original content
- Gallen site
- Requirements
Questions about this listing
What salary does Raiffeisen offer for this role?
Raiffeisen lists CHF 57'500 - 87'000 gross per year for this position in St. Gallen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Raiffeisen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Raiffeisen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA residents living in the border zone of the country adjoining Canton St. Gallen can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at Raiffeisen?
Use the "Apply now" button on this page — it links directly to Raiffeisen's original listing at jobs.raiffeisen.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
