Front Desk Manager 100% (m/w/d) — Bürgenstock Hotels AG

Full description

With more than 165 years of history, Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and first-class services for guests from all over the world. Our corporate culture is shaped above all by our flat hierarchy, collegial cooperation and a decent dose of humor and passion. We are convinced that only satisfied employees can inspire our guests - that is why we offer a working environment that motivates, inspires and inspires best performance. We are proud to have officially received the award as "Great Place To Work® Switzerland". This certification is based on the ratings of our employees, who consider our workplace culture to be excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland Are you ready to create outstanding guest experiences with us while learning and developing? Then you are exactly right with us! We look forward to your application for the open position as

Front Desk Manager 100% (m/f/d)

Task area

• Leadership, motivation and further development of the 6-member front desk/reception team as well as a sovereign host function
• Conducting recruitment, feedback, trial and qualification interviews for the front desk team
• Ensuring maximum guest satisfaction including professional complaint handling
• Continuous optimization and control of processes as well as compliance with LQA standards at the front desk
• Close and solution-oriented cooperation and mutual support with the Night Manager, Rooms Experience Manager and Guest Relations
• Economic preparation of service/holiday planning and control of working hours, time balance in the time recording system
• Participation in management, revenue and other relevant meetings as well as consistent implementation of the derived measures
• Taking over duty services and representing the interests of the entire House
• Participation in the preparation of the annual budget in cooperation with the Rooms Division Manager as well as monthly preparation and analysis of the monthly accounts
• Promotion of upselling potential in the areas of Rooms, Spa and Food & Beverage
• Further development of digital processes and ensuring high data and application quality in Opera Cloud and other systems

What we want from you

• Commercial training in the hotel industry as well as experience in a comparable position at the front desk/reception
• Basic business management
• Very good PC user knowledge (PMS, ideally Opera, as well as Office 365)
• Linguistically versed in German and English (word and writing), any other language beneficial
• Networked thinking, good work organisation and independent working methods
• Cooperative and goal-oriented leadership style