CSD Operational Excellence Lead — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- 8 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Roles & Responsibilities:
- Own end-to-end technical delivery of CSD projects across NAM and LATAM, serving as the ultimate escalation point for complex technical risks, with accountability for success metrics and timely resolution.
Main responsibilities
- Key Roles & Responsibilities:
- Own end-to-end technical delivery of CSD projects across NAM and LATAM, serving as the ultimate escalation point for complex technical risks, with accountability for success metrics and timely resolution.
- Define and monitor operational KPIs (system utilization, delivery speed, quality indicators) through structured bi-weekly engagement with delivery teams, translating metrics into continuous improvement actions.
- Drive technical standardization across all CSDs and regions to ensure consistent quality, repeatable processes, and predictable outcomes in project delivery.
- Lead Factory Automation initiatives that radically enhance scalability and efficiency—evaluate, implement, and monitor adoption of tailored tools (iSync, Docufy, performance lab replacements) to measurably increase delivery speed.
- Serve as primary technical interface to cross-functional stakeholders—confidently engage with delivery teams, PMOs, Scrum Masters, and developers to enforce technical standards and accountability.
- Manage technical budget oversight , approving tool, delivery, and PMO expenses to ensure alignment with strategic priorities and financial constraints.
Company and context
- As part of Roche Information Solution (RIS), Global Customer Support (GCS) is the global organization responsible for technical services in the Roche Diagnostics Division.
- GCS builds a worldwide network of support and training centers, which educate and provide assistance to local and regional service staff in the Roche Diagnostics affiliates and its external distributors. The Opportunity:
- In this position, you will serve as the Primary Technical Authority and Operational Driver for the NALA CSD Chapter.
- While the Chapter Lead manages the overarching business strategy and affiliate relationships, you will be the technical expert who "owns the work.
- You will be responsible for the technical execution, process automation, and operational delivery of our primary product, navify LabOps (nLO), as well as other digital healthcare products within the Roche portfolio, for upgrades and new implementations across the Americas.
- By acting as the bridge between complex technical realities and business goals, you will direct our regional delivery teams, ensuring high-quality, standardized, and automated technical delivery.
- Act as technical translator bridging product teams, PMOs, the Chapter Lead, and regional IT managers—ensure clarity, alignment, and informed decision-making across organizational silos.
- Mentor and unblock regional delivery teams by removing technical roadblocks, facilitating skill development, and championing modern, agile practices within the hubs.
- Forecast technical capacity and strategically allocate engineers and analysts across regional hubs to optimize resource utilization and project success.
- Promote CSD adoption and global alignment by leveraging technical credibility to build trust with local affiliates, identify cross-regional collaboration opportunities with EMEA, and drive consistent technical strategy globally. Who You Are:
Additional details
- Join Roche, where every voice matters. CSD Operational Excellence Lead
- GCS builds a worldwide network of support and training centers, which educate and provide assistance to local and regional service staff in the Roche Diagnostics affiliates and its external distributors.
- Promote CSD adoption and global alignment by leveraging technical credibility to build trust with local affiliates, identify cross-regional collaboration opportunities with EMEA, and drive consistent technical strategy globally.
- You are a deeply technical expert who thrives in an operational leadership role. You have the hands-on knowle
Notes and original content
- Join Roche, where every voice matters.
- The Position
- CSD Operational Excellence Lead
- Who We Are:
- The Opportunity:
- Who You Are:
- You are a deeply technical expert who thrives in an operational leadership role.
- You have the hands-on knowle
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
