Agent Customer Support — Heineken Switzerland
- Location
- Winterthur
- Contract
- full-time
- Posted
- 27 days ago
Role overview
For our subsidiary Stardrinks AG, we are looking for a committed, flexible and linguistic personality as a customer service representative / in German and another national language to strengthen our customer support center in Winterthur.
In this lively and versatile activity, you are the first contact person for our customers and are in daily telephone contact with them.
- For our subsidiary Stardrinks AG, we are looking for a committed, flexible and linguistic personality as a customer service representative / in German and another national language to strengthen our customer support center in Winterthur.
- In this lively and versatile activity, you are the first contact person for our customers and are in daily telephone contact with them.
Application process
- You bring this with you: Completed vocational training experience in customer service and in dealing with complaint management flair and affinity for topics from accounting Profitable personality, sales skills and empathy Careful, independent and responsible working methods coupled with perseverance and perseverance Good networked thinking Skilled handling of the common MS office applications.
- SAP knowledge is very beneficial.
- Mother tongue German, as well as very good knowledge of French and/or Italian Are you interested in becoming part of our team?
- We look forward to your application.
Contacts
- The following focal points will shape your daily routine: Professional customer support and relationship maintenance Acceptance and processing of all customer contacts and complaints from all communication channels (telephone, e-mail, online, etc.) Processing of customer complaints and coordination of complaints with other departments 1st Level Support E-Commerce Creation of invoice corrections Conducting customer satisfaction surveys Order review, etc.
Questions about this listing
What salary does Heineken Switzerland offer for this role?
Heineken Switzerland lists CHF 73'500 - 111'500 gross per year for this position in Winterthur. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Heineken Switzerland offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Heineken Switzerland during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Heineken Switzerland?
Use the "Apply now" button on this page — it links directly to Heineken Switzerland's original listing at careers.theheinekencompany.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
