Order Handling Specialist (80-100%) — ABB Svizzera (sede Ticino)
- Location
- Baden
- Contract
- full-time
- Posted
- 2 days ago
Role overview
At ABB , we help industries run leaner and cleaner—and every person here makes that happen.
You’ll be empowered to lead, supported to grow, and proud of the impact we create together.
Join us and help run what runs the world. This position reports to: Project Operations Manager
- At ABB , we help industries run leaner and cleaner—and every person here makes that happen.
- You’ll be empowered to lead, supported to grow, and proud of the impact we create together.
- Your role and responsibilities:
- As an Order Management Specialist, you serve as the primary point of contact for customers and business partners regarding UPS Systems within the Electrification/ Power Protection business area, based in Baden, Switzerland.
- for the role:
- Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage
Main responsibilities
- Your role and responsibilities:
- As an Order Management Specialist, you serve as the primary point of contact for customers and business partners regarding UPS Systems within the Electrification/ Power Protection business area, based in Baden, Switzerland.
- Reporting to the Head of Project management & Engineering, you play a key role in supporting the sales-& project management team by leveraging your customer service & project execution expertise to manage and respond to customer inquiries and project needs efficiently and professionally. The work model for the role is: #hybrid You will be mainly accountable for:
- Processes orders by coordinating with Sales, Project and other internal teams to ensure that customers receive accurate and timely delivery of products
- Organize project material logistics with factory, suppliers and customers
- Monitor order production status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction
- Handle invoicing and customer account setup in accordance with internal guidelines and project team input
- Supports the sales/ project team in execution phase by resolving customer issues and ensuring effective and efficient customer and internal stakeholders communication
Key requirements
- for the role:
- Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage
- Several years of professional experience in order processing or a similar role
- Agile and proactive mindset with a proven ability to take ownership of customer issues
- Solid knowledge and experience in customer service Confident user of SAP
- Experience in EU-Export Process is an advantage
- Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills Fluent in German and French; Italian is a plus and English is welcome More about us
- ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.
- The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.
- The Division’s portfolio includes industrial circuit breakers,
Application process
- low-voltage systems, motor starting applications, and safety devices like switches and relays.
- Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions.
- today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Company and context
- The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
- The recruitment is led by Pedro Labian Sanchez, Talent Partner at ABB Switzerland, Ltd.
- Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.
- That's why we welcome people from all backgrounds and experiences.
- Ready to make an impact?
Additional details
- Join us and help run what runs the world. This position reports to: Project Operations Manager
- Reporting to the Head of Project management & Engineering, you play a key role in supporting the sales-& project management team by leveraging your customer service & project execution expertise to manage and respond to customer inquiries and project needs efficiently and professionally. The work model for the role is: #hybrid You will be mainly accountable for: Qualifications for the role:
- Solid knowledge and experience in customer service Confident user of SAP
- Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills Fluent in German and French; Italian is a plus and English is welcome
- Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Notes and original content
- Join us and help run what runs the world.
- This position reports to:
- Project Operations Manager
- Reporting to the Head of Project management & Engineering, you play a key role in supporting the sales-& project management team by leveraging your customer service & project execution expertise to manage and respond to customer inquiries and project needs efficiently and professionally.
- The work model for the role is: #hybrid
- You will be mainly accountable for:
- Qualifications for the role:
- Solid knowledge and experience in customer service
- Confident user of SAP
- Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills
Questions about this listing
What salary does ABB Svizzera (sede Ticino) offer for this role?
ABB Svizzera (sede Ticino) lists CHF 107'000 - 187'500 gross per year for this position in Baden. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does ABB Svizzera (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with ABB Svizzera (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at ABB Svizzera (sede Ticino)?
Use the "Apply now" button on this page — it links directly to ABB Svizzera (sede Ticino)'s original listing at careers.abb, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
