Customer Claim Manager (h/f/x) — Liebherr
CHF 94'500 - 143'000
Liebherr · Bulle (FR)
- Location
- Bulle
- Contract
- full-time
- Posted
- 9 days ago
SalaryCHF 94'500 - 143'000
Role overview
Your tasks
You are the contact person for internal customers of sister sites as well as external customers in the field of diesel engines and hydraulic products, in the event of complaints and warranty requests
You are responsible for producing 8D reports for customers
- Your tasks
- You are the contact person for internal customers of sister sites as well as external customers in the field of diesel engines and hydraulic products, in the event of complaints and warranty requests
- We offer you the opportunity to carry out interesting tasks and have responsibilities as well as to develop your ideas.
- You will be trained, supported and accompanied by a dynamic team.
- You have several years of professional experience in a similar position
- You have a very good command of German as well as very good knowledge of English and/or French
Main responsibilities
- We offer you the opportunity to carry out interesting tasks and have responsibilities as well as to develop your ideas.
- You will be trained, supported and accompanied by a dynamic team.
- The workplace is located in Bulle, in the beautiful Gruyère region.
- Plan your personal and professional development with us.
Key requirements
- You have several years of professional experience in a similar position
- You have a very good command of German as well as very good knowledge of English and/or French
- You have excellent knowledge of MS Office tools and are familiar with ERP systems
What the company offers
- You will benefit from modern working conditions such as flexible working hours, the possibility of working from a home office, a company restaurant and many other benefits.
Application process
- You are responsible for carrying out statistical analyzes and evaluations of product feedback data for different construction machinery applications
- You are responsible for validating technical advice for customers and preparing reports on product failure behavior
- You are responsible for organizing and monitoring modification actions at customers (stock and field), as well as regular customer meetings with sister sites and external customers Your profile
- You have successfully completed commercial or technical professional training, supplemented by additional training as a technician or engineer in the field of mechanics or business management
- You have several years of professional experience in a similar position
- You have a very good command of German as well as very good knowledge of English and/or French
- You have excellent knowledge of MS Office tools and are familiar with ERP systems
- You distinguish yourself with a strong customer orientation and excellent professional communication skills, good social skills as well as flexibility.
Contacts
- The company develops and manufactures diversified products used in civil engineering, mining, agriculture, decentralized energy, mechanical and industrial engineering as well as aviation. Site Liebherr Machines Bulle SA 7, Rue Hans-Liebherr 1630 Bulle Switzerland (CH) Contact Anna KOMARDINA +41 26 913 31 11
