Customer Assistant — FFS Officine (Ferrovie Federali)
NewCHF 74'500 - 127'000
FFS Officine (Ferrovie Federali) · Luzern (LU)
- Location
- Luzern
- Contract
- part-time
- Posted
- Yesterday
SalaryCHF 74'500 - 127'000
Role overview
Customer Assistant | SBB - - - - -
Move Switzerland with us.
You can look forward to this.
- Customer Assistant | SBB - - - - -
- Move Switzerland with us.
- Freude am direkten Kontakt mit Menschen hast du und du zeigst eine ausgeprägte Kunden- und Serviceorientierung.
- Handwerkliches Geschick bringst du mit und du packst vielseitige Aufgaben im Bahnhofsalltag gerne an.
- s Find out more Wherever possible, we rely on flexible working hours and modern working time models.
- In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life.
Key requirements
- Freude am direkten Kontakt mit Menschen hast du und du zeigst eine ausgeprägte Kunden- und Serviceorientierung.
- Handwerkliches Geschick bringst du mit und du packst vielseitige Aufgaben im Bahnhofsalltag gerne an.
- Eine berufliche Grundbildung EFZ hast du abgeschlossen.
What the company offers
- s Find out more Wherever possible, we rely on flexible working hours and modern working time models.
- In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life.
- Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities.
- Our employees are just as diverse.
- That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking.
- Find out more Find out more Career and development Career and development Find out more We support our employees based on their personal needs and ambitions.
- To this end, we provide a wide range of cross-disciplinary and cross-departmental training courses.
- We contribute financially and temporally to selected external further training courses. Find out more Find out more
Application process
- Customer Assistant: in Lucerne, October 1st, 2026, 50%-90%, Apply now
- You use Office applications confidently and are interested in new digital tools such as apps and mobile devices.
- You have completed basic vocational training EFZ.
- You are fluent in spoken and written German (at least level C1).
- You have a good knowledge of a second national language or English at least at level B1 or are prepared to reach this level within two years.
- Your salary and your benefits.
- We have a fair and progressive wage system and are actively committed to equal pay.
- Therefore, further and detailed information about the wage system at SBB can be viewed transparently.
Contacts
- About the application process SBB Recruiting Support Telephone + 41 51 220 20 29 [email protected] #einfachDu FAQ about the application To the position Job ID 103550 Endrit Ukaj, Team Leader Customer Assistance Telephone +41 79 890 97 53 Unfortunately, applications by email cannot be considered.
- We do not accept dossiers from recruiters for this position.
- This is what we offer.
Company and context
- Our specialists in the services area look after travelers with and without restricted mobility along the travel chain and support the sales organization.
- This includes logistics tasks as well as ensuring the availability of lockers, SBB advertising materials in the train station and mobility lifts.
- In a committed team, you will make a visible contribution to customer satisfaction and help shape the mobility of the future.
- You can find benefits such as free GA and discounted travel abroad also for the family
- on our website under Benefits.
- You can move that.
- You provide individual support to travelers when boarding, disembarking and changing trains, even if they have limited mobility.
- You handle customer concerns such as luggage storage and the use of lockers competently and reliably.
- You support travelers in operating the ticket machines, provide timetable information and offer further assistance.
- You carefully take care of the maintenance and servicing of the operating resources as well as logistical tasks such as managing brochures.
Additional details
- You can find benefits such as free GA and discounted travel abroad also for the family
- Benefits Benefits Find out more Wherever possible, we rely on flexible working hours and modern working time models.
- We contribute financially and temporally to selected external further training courses. Find out more Find out more
Notes and original content
- You can find benefits such as free GA and discounted travel abroad
- also for the family
- We contribute financially and temporally to selected external further training courses.
- Find out more Find out more
