Customer Service Consultant (m/f) — Raiffeisen
CHF 57'500 - 87'000
Raiffeisen · St. Gallen (SG)
- Location
- St. Gallen
- Contract
- full-time
- Posted
- 12 days ago
SalaryCHF 57'500 - 87'000
Role overview
The Customer Service Center actively supports Raiffeisen Switzerland, Raiffeisen banks and group companies in achieving their service goals by accepting and answering telephone and written end customer inquiries.
For our increased consulting activities, we are looking for you immediately or by appointment as a quick learner, flexible, service-oriented and strong communicator.
We offer you interesting and diverse activities in a fast-paced and varied working environment, modern workplaces and a working model with home office options.
- The Customer Service Center actively supports Raiffeisen Switzerland, Raiffeisen banks and group companies in achieving their service goals by accepting and answering telephone and written end customer inquiries.
- For our increased consulting activities, we are looking for you immediately or by appointment as a quick learner, flexible, service-oriented and strong communicator.
- Service-oriented support and advice for private customers of the Raiffeisen Group by telephone Targeted cross- and up-selling activities Responding to telephone customer inquiries
- Shared responsibility for the targeted further development of our area
Main responsibilities
- Service-oriented support and advice for private customers of the Raiffeisen Group by telephone Targeted cross- and up-selling activities Responding to telephone customer inquiries
- Shared responsibility for the targeted further development of our area
- Working days from Monday to Friday with occasional assignments on Saturdays Requirements:
- Basic commercial training, experience in the financial sector is an advantage
- Existing experience in the contact center area (inbound and outbound) Affinity for sales and advice Strong customer and service orientation
- Excellent knowledge of spoken and written German We offer:
- The work-life balance of our employees is important to us.
- That's why we create the conditions for working hours to be flexible - with offers for mobile working, home office and part-time work.
Additional details
- Service-oriented support and advice for private customers of the Raiffeisen Group by telephone Targeted cross- and up-selling activities Responding to telephone customer inquiries
- Working days from Monday to Friday with occasional assignments on Saturdays
- Existing experience in the contact center area (inbound and outbound) Affinity for sales and advice Strong customer and service orientation
- Excellent knowledge of spoken and written German
Notes and original content
- Service-oriented support and advice for private customers of the Raiffeisen Group by telephone
- Targeted cross- and up-selling activities
- Responding to telephone customer inquiries
- Requirements:
- Existing experience in the contact center area (inbound and outbound)
- Affinity for sales and advice
- Strong customer and service orientation
