Teamleiter/in Kundenservice-Center Premium-Care 80-100% — CSS Versicherung

Full description

Our Customer Service Center (KSC) answers more than 250,000 telephone and written requests each month efficiently and competently. So you see: something goes on with us! To stay on track, we need a person who likes to master challenges and drive our mission forward. In this responsible leadership role, you can get started and create the right conditions for your team to inspire our customers with convincing service every day.

This is what your everyday life looks like

• At the heart of it: You are responsible for the organizational and personnel management of a customer service team.
• One Team: You lead and develop your employees clearly, reflectively and with coaching expertise.
• You play a central role in the recruitment of new employees and support their training.
• Together with your team, you can see which action creates the greatest added value in the respective customer contact. You combine customer needs, technical expertise and available data to derive and implement the appropriate Next Best Action.
• You analyze performance indicators daily and check the target achievement levels. In case of deviations, you take action early and lead your team to success.
• You proactively look outside the box and take on additional tasks or project work after consultation with the regional manager.

You bring that with you

• First things first: You like to work with people and meet them openly, appreciatively and at eye level. Your positive nature is contagious, you motivate your team and develop it further.
• Ideally, you already have initial leadership experience and further training in leadership.
• You lead clearly, reflectively and bindingly and use your coaching expertise to support employees in their development.
• Your profound practical experience in a dynamic working environment helps you in this function. Were you able to gain these experiences in a customer service center? Then this is definitely an advantage.
• You have an overview, see strategic relationships and can also challenge this with your colleagues.
• You have a high technical and digital affinity, with which you strengthen your team for the competent use of modern technologies and AI tools.
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
• Celebrate with us: Focused work and celebrate. We love this combination and maintain it regularly.
• Enjoy your family life: Make time for your offspring: 3 weeks for fathers, for mothers up to 20 weeks. There are also generous child and education allowances.

Contact details

Questions about your job to your manager? Kevin Hüsler is here for you. 058 277 19 28

Questions about the application process? Chantal Hügli is here for you. 058 277 60 33

Your future team

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?

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