Teamlead Support & SME Systems Engineering — Stadler Rail

Role overview

RESPONSIBILITIES

• Technical and disciplinary leadership of PLM support with responsibility for service quality, stability, and operability
• Ensuring efficient operational support, including prioritization, escalation management, and continuous quality assurance
• Development and standardization of support processes, methods, and PLM standards
• Responsibility for software, version, variant, and release management in the product development process
• Advisory and support to technical departments on architecture, process, and tool decisions in the PLM and software environment
• Steering and coordination of collaboration between technical departments, IT, and external service providers and partners
• Planning and implementation of sustainable migration, transition, and replacement strategies for legacy systems such as SMARTEAM, 3DX, or AUTOCAD PROFILE
• Completed technical or informatics education or degree with experience in the PLM field and support of complex system landscapes
• In-depth knowledge of Teamcenter, SMARTTEAM, and 3DX, as well as understanding of mechatronic products and software management throughout the product lifecycle
• Responsibility for operational PLM support, including operation, prioritization, service quality, and continuous optimization of support processes according to ITIL
• Experience in analyzing technical requirements and transforming them into sustainable, Teamcenter-compliant technical concepts according to the principle "Standard before Customizing"
• Expertise in software and systems engineering concepts, as well as in managing and developing PLM systems and legacy landscapes
• Structured, solution-oriented, and communicative way of working with high team skills and interdisciplinary collaboration
• Ability to clearly communicate complex technical issues to different stakeholders and to support users empathetically

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