Team Team Lead Engineering Operational Enablement — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- 4 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Job responsibilities
- Strategic & Team Leadership: Build and lead a high-performing team of data modelers and support architecture specialists.
Main responsibilities
- Job responsibilities
- Strategic & Team Leadership: Build and lead a high-performing team of data modelers and support architecture specialists.
- Establish the department's operational roadmap, service intake model, and capacity planning.
- Support Model & CMDB Governance: Act as the accountable authority for CMDB data quality standards, data modeling guidelines, and structural support frameworks across all product teams.
- Cross-Functional Consulting: Partner with Product Managers and Product Teams to translate complex business and technical contexts into robust operational support structures, eliminating the burden of low-frequency, high-complexity modeling on individual teams.
- Work with Observability and SRE teams for Standardizing our knowledge and its relationships unifies disparate tools (Grafana, Splunk, etc.).
- Quality Assurance & Compliance: Define performance metrics, continuous monitoring, health checks, periodic reviews, enforcement mechanisms, and automated validation rules to maintain 100% accurate dependencies, impact maps, and ticket routing logic.
- Process Enablement & Frameworks: Standardize playbooks, intake frameworks, and self-service guidelines to streamline how product teams interface with IT Service Management systems.
- Contextual layer for operational telemetry (dependencies, ownership, business mapping) to enable reasoning.
- AI Tools and Automation Adoption: Define and adopt AI-driven Solutions and rulesets to support the identification of operational support structure gaps and the automation of the corrective actions in the CMDB.
Application process
- You will bridge the gap between business application contexts and complex data structures, leading a team of experts dedicated to ensuring high-quality IT service management data, seamless automated ticket routing, and accurate impact analysis across all enterprise products.
- You will collaborate directly with Product Managers to translate complex business contexts into accurate CMDB dependency trees, automated ticket routing rules, and impact analysis structures.
- You will be responsible for ensuring our 300+ enterprise products maintain flawless operational support models without burdening software development teams.
Additional details
- Join Roche, where every voice matters.
- You will support them in removing roadblocks and by setting focus on their performance management and make sure to develop your team with the right skills, healthy dynamics and a sustainable pace. Description of the area
Notes and original content
- The Position
- You will support them in removing roadblocks and by setting focus on their performance management and make sure to develop your team with the right skills, healthy dynamics and a sustainable pace.
- Description of the area
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 99'500 - 151'000 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
