SMO Head 80 - 100 % (m/w/d) — Caritas Schweiz
NewCHF 96'000 - 146'000
Caritas Schweiz · Luzern (LU)
- Location
- Luzern
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 96'000 - 146'000
Role overview
Do the right thing.
In Switzerland and in around 20 countries on four continents.
Get involved with us in the vision of a society based on solidarity, as SMO Head 80
- Do the right thing.
- In Switzerland and in around 20 countries on four continents.
- The ICT & Digital organization of Caritas Switzerland is undergoing a transformation towards a service-oriented organization with clear services, responsibilities and governance structures.
- We are building a Service Management Office (SMO) as a central integration and support function for the service units.
Main responsibilities
- The ICT & Digital organization of Caritas Switzerland is undergoing a transformation towards a service-oriented organization with clear services, responsibilities and governance structures.
- We are building a Service Management Office (SMO) as a central integration and support function for the service units.
- In this key role, you will take on both the technical and disciplinary leadership of the Service Management Office (SMO) as well as operational responsibility for individual SMO subject areas.
- These include, among others, portfolio management, project & provider management, service level management, the moderation of standardization initiatives, the storage and enforcement of standards and specifications for ITIL and SIAM practices, the consolidation and preparation of operational information for various stakeholders, etc.
Company and context
- In this way, you create and maintain the foundations for a reliable, integrated and controllable service organization for around 1,100 employees worldwide.
- Your tasks Management of the Service Management Office
- Technical leadership and further development of the Service Management Office (SMO)
- Moderation of standardization initiatives as well as the preservation and enforcement of standards and specifications for ITIL and SIAM practices
- Establishment and operation of a central reporting function for the consolidation and preparation of operational information for various stakeholders
- Ensuring data quality in the operational data store / reporting system
- Strategic management of relationships with external providers Leading a cross-functional team
- Establishment of a collaborative service culture (“One Team”)
- Coordination of and mediation between service family teams to avoid silos
- Professional and hierarchical escalation authority
Additional details
- Strategic management of relationships with external providers Leading a cross-functional team
- Structured Way of working and high data and process affinity Distinct stakeholder management
- Enjoyment of change and organizational development A key role in the transformation of the ICT & digital organization
Notes and original content
- Strategic management of relationships with external providers
- Leading a cross-functional team
- Structured Way of working and high data and process affinity
- Distinct stakeholder management
- Enjoyment of change and organizational development
- A key role in the transformation of the ICT & digital organization
