Service Team Leader Switzerland & Austria — Tecan
- Location
- Männedorf
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Ever wondered how your skills and unique background could impact the world of tomorrow?
Join our Service team and bring your passion and talent to work.
Service Team Leader Switzerland & Austria (80-100%) Männedorf, Zürich Your contribution
- Ever wondered how your skills and unique background could impact the world of tomorrow?
- Join our Service team and bring your passion and talent to work.
- Your responsibilities include organizing and supporting instrument installations, applications, maintenance, troubleshooting, and repairs, as well as solving customer problems to maximize instrument availability and functionality.
- You will drive the achievement of service metrics and operational objectives, maintain and optimize service quality, productivity, and profitability, and support the sustainable growth of the business.
Main responsibilities
- Your responsibilities include organizing and supporting instrument installations, applications, maintenance, troubleshooting, and repairs, as well as solving customer problems to maximize instrument availability and functionality.
- You will drive the achievement of service metrics and operational objectives, maintain and optimize service quality, productivity, and profitability, and support the sustainable growth of the business.
- Additionally, you will focus on effective communication with key customers, serving as the vital link between the service team, customers, and sales, while fostering talent development and continuous improvement within your team.
- Lead, develop, and support a team of Field Automation Specialists.
- Evaluate training needs and plan relevant trainings and workshops.
- Perform and oversee instrument installations, problem diagnosis, repairs, preventive maintenance, upgrades, and customer training.
- Maintain service documentation and parts inventory.
- Provide back-up service support outside of assigned territory as needed.
- Escalate issues and cooperate with Service Management, other departments, manufacturers, and suppliers.
- Support sales efforts, product demonstrations, and trade shows.
Application process
- We’re looking forward to receiving your application online.
- Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
Additional details
- Service Team Leader Switzerland & Austria (80-100%)
- Responsible for team KPIs, reporting, talent development, and succession planning.
- 1+ years of previous team leadership experience Fluent in German and English
- Customer-focused and sales-oriented mindset Ability to act upon economic criteria
- Stress-resistant, flexible, and able to balance both thinking and action W hat makes working at Tecan unique
Notes and original content
- Männedorf, Zürich
- Your contribution
- Responsibilities
- Your background
- 1+ years of previous team leadership experience
- Fluent in German and English
- Customer-focused and sales-oriented mindset
- Ability to act upon economic criteria
- Stress-resistant, flexible, and able to balance both thinking and action
- W hat makes working at Tecan unique
Questions about this listing
What salary does Tecan offer for this role?
Tecan lists CHF 83'000 - 126'000 gross per year for this position in Männedorf. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Tecan offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Tecan during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Tecan?
Use the "Apply now" button on this page — it links directly to Tecan's original listing at careers.tecan.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
