Service Family Owner (Application & Business Support) 80 - 100 % (m/w/d) — Caritas Schweiz
NewCHF 49'500 - 75'000
Caritas Schweiz · Luzern (LU)
- Location
- Luzern
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 49'500 - 75'000
Role overview
Doing the right thing.
In Switzerland and in around 20 countries on four continents.
Engage with us for the vision of a solidarity society, as
- Doing the right thing.
- In Switzerland and in around 20 countries on four continents.
- Caritas Switzerland’s ICT & Digital organisation is undergoing a transformation towards a service-oriented organisation with clear services, responsibilities and governance structures.
Main responsibilities
- Caritas Switzerland’s ICT & Digital organisation is undergoing a transformation towards a service-oriented organisation with clear services, responsibilities and governance structures.
Application process
- Service Family Owner (Application & Business Support) 80 100% (m/f/d)
- With this role, you take over the professional and disciplinary leadership of the service families Application Services and Business Support Services teams.
- You ensure standards-based operation of all Business Application and Business Support Services.
- You guide the orderly development of new services and services releases.
- This also includes managing service portfolios with customer representatives, managing internal initiatives and managing external providers.
- As part of the ICT & Digital Leadership Team, you will create the basis for digitally supported business processes and satisfied stakeholders. Their tasks
- Management of Service Families Application Service (ApS) and Business Support Services (BSS)
- Professional leadership and further development of the Service Family Teams
Contacts
- person for all changes to the service portfolio
- Leadership of two cross-functional performance teams (ApS and BSS)
- Lateral Leadership of Customer Representatives at Service Family Level
- Establishment of a collaborative service culture ("One Team")
- Coordination between service families to avoid silos
- Escalation authority for operational conflicts
Company and context
- Contribution to the further development of the ICT & Digital Service Organization
- Several years of experience in IT Service Management or Enterprise Service Management
- Experience with multi-provider environments and service integration
- In-depth knowledge of ITIL, SIAM or comparable frameworks
- Experience with portfolio management, SLA management and performance reporting
- Experience in the transformation or further development of service organizations is beneficial
- Experience in leading teams and cross-functional organizations as well as lateral leadership
- Ability to align different stakeholders with common standards and goals
- Strong conflict resolution capacity and assertiveness
- Strategic thinking combined with operational implementation power – i.e. partially executing work yourself
Additional details
- Service Family Owner (Application & Business Support) 80
- As part of the ICT & Digital Leadership Team, you will create the basis for digitally supported business processes and satisfied stakeholders.
- Contact person for all changes to the service portfolio
- Structured working methods and high data and process affinity with a “sleeve-high” mentality Feeling for stakeholder needs
- Joy of change and organizational development A key role in the transformation of the ICT & Digital Organization
Notes and original content
- Their tasks
- Structured working methods and high data and process affinity with a “sleeve-high” mentality
- Feeling for stakeholder needs
- Joy of change and organizational development
- A key role in the transformation of the ICT & Digital Organization
