Service Desk Analyst — Coop Pronto AG
CHF 62'000 - 94'000
Coop Pronto AG · Allschwil, Basel-Landschaft (BL)
- Location
- Allschwil
- Contract
- temporary
- Posted
- 8 days ago
SalaryCHF 62'000 - 94'000
Role overview
Service Desk Analyst
Coop Pronto AG — Allschwil, Basel-Landschaft, Svizzera
Coop Pronto AG is a company of the Coop Group.
- Service Desk Analyst
- Coop Pronto AG — Allschwil, Basel-Landschaft, Svizzera
- Processing of incidents and service requests of end users (Coop Pronto AG, Coop Pronto Shop and partners)
- Acquisition and processing of 2nd and 3rd level tickets in the service desk
Main responsibilities
- Processing of incidents and service requests of end users (Coop Pronto AG, Coop Pronto Shop and partners)
- Acquisition and processing of 2nd and 3rd level tickets in the service desk
- Creation, analysis and handling of "problems" arising from incidents
- Coordination of smaller task forces for operational problems
- Initiation of escalations of SLA violations and coordination of operational activities with the support of partners
- Monitoring and processing of incidents from event management (monitoring) Optimization of alarm workflows
Application process
- We look forward to your application!
- Promote integration with other applications and expand asset management workflows Deputy Head of Service Desk Requirements
- Completed degree in computer science or a comparable qualification
- Professional experience in IT Service Management In-depth knowledge of ITSM tools Analytical and solution-oriented procedure High communication and team skills
- Very good knowledge of German in words and writing as well as good knowledge of English and French
- Initiative, networked thinking and submission of optimization proposals
- High service and customer orientation as well as strong communication skills Structured and independent working method Your contact person Vanessa Walliser
Contacts
- Human Resources, +41 61 485 41 12 Tipo:Full-time Sede: Allschwil
Additional details
- Monitoring and processing of incidents from event management (monitoring) Optimization of alarm workflows
- Promote integration with other applications and expand asset management workflows Deputy Head of Service Desk
- Professional experience in IT Service Management In-depth knowledge of ITSM tools Analytical and solution-oriented procedure High communication and team skills
- High service and customer orientation as well as strong communication skills Structured and independent working method Your contact person Human Resources, +41 61 485 41 12
Notes and original content
- Monitoring and processing of incidents from event management (monitoring)
- Optimization of alarm workflows
- Promote integration with other applications and expand asset management workflows
- Deputy Head of Service Desk
- Requirements
- Professional experience in IT Service Management
- In-depth knowledge of ITSM tools
- Analytical and solution-oriented procedure
- High communication and team skills
- High service and customer orientation as well as strong communication skills
