Senior Field Engineering Specialist - Boston Area — Roche
- Location
- Alle
- Contract
- full-time
- Posted
- 3 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
Key requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
Company and context
- Works closely with the sales organization to aid in instrument placements, ensuring successful installations and highly satisfied customers.
- Responsible for maximizing customer satisfaction with Roche equipment and related products.
- Demonstrates mastery in establishing and managing customer expectations regarding service provision.
- Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
- Promotes effective, positive, and productive communication among the team to ensure and maximize satisfaction of the customer base.
- Completes and documents all service related activities and is compliant to all company quality procedures and guidelines.
- This is a field-based role - the territory is Boston, Massachusetts and surrounding areas.
- Travel expectation: up to 70%.
- Ideal candidate should reside in the Boston Area. Who You Are:
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking Successfully training or
Additional details
- Join Roche, where every voice matters.
- Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
- Ideal candidate should reside in the Boston Area.
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking Successfully training or
Notes and original content
- The Position
- The Opportunity:
- Who You Are:
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Alle. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Jura?
EU/EFTA residents living in the border zone of the country adjoining Canton Jura can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Jura's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
