Personnel:in customer service — Coop Genossenschaft
- Location
- Dietikon
- Contract
- part-time
- Posted
- 2 days ago
Role overview
Personnel:in customer service
Coop Cooperative — Dietikon, Zurich, Svizzera
- Personnel:in customer service
- Coop Cooperative — Dietikon, Zurich, Svizzera
- Customer support in the 2nd level: You are the competent point of contact for complex customer concerns and work on them independently, solution-oriented and efficiently.
- Focus on customer satisfaction: With a lot of empathy and addressee-friendly written and telephone communication, you ensure a consistently positive customer experience.
Main responsibilities
- Customer support in the 2nd level: You are the competent point of contact for complex customer concerns and work on them independently, solution-oriented and efficiently.
- Focus on customer satisfaction: With a lot of empathy and addressee-friendly written and telephone communication, you ensure a consistently positive customer experience.
- Analytical approach: You get to the bottom of the concerns, make the necessary clarifications with the competent specialist bodies and develop the best possible solution.
- Interdisciplinary cooperation: You are in regular exchange with points of sale, purchasing, payment, online shop, other internal departments and our partner DialogWorld.
- Quality and process optimization: You ensure seamless case documentation in the systems and provide valuable impulses for the continuous improvement of our processes. Requirements
- Completed training in the retail or commercial sector, several years of professional experience is advantageous
- Resilient, flexible and communicative personality with high customer orientation as well as an exact and independent working method
- Very good knowledge of German in word and writing as well as good knowledge of French, English and Italian are advantageous
- Secure handling of MS Office, experience with customer service systems is a plus
- High sense of responsibility and pleasure in working together in a team What we offer
Additional details
- Quality and process optimization: You ensure seamless case documentation in the systems and provide valuable impulses for the continuous improvement of our processes.
- High sense of responsibility and pleasure in working together in a team
- Year of age, attractive employment conditions Working hours: 5 weeks holidays
- Training: More than 600 internal training courses, support for external education and training, talent management with a wide range of development opportunities
- Health: Update Fitness: Fr. 200.– Annual subscription discount Your contact person
Notes and original content
- Requirements
- What we offer
- Year of age, attractive employment conditions
- Working hours: 5 weeks holidays
- Sustainability:
- Communication:
- Health: Update Fitness: Fr. 200.– Annual subscription discount
- Your contact person
- Dominique Hotz
- HR Marketing
Questions about this listing
What salary does Coop Genossenschaft offer for this role?
Coop Genossenschaft lists CHF 73'500 - 111'500 gross per year for this position in Dietikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Coop Genossenschaft offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Coop Genossenschaft during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Coop Genossenschaft?
Use the "Apply now" button on this page — it links directly to Coop Genossenschaft's original listing at jobs.coopjobs.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
