IT-Supporter:in — OTTO'S AG

Full description

Your area of activity

• IT Service Desk: First point of contact for employees by phone or ticket
• Request management: analyze support requests and solve them efficiently
• Quality assurance: Ensure clear documentation in the ITSM system
• Client support: Maintain end devices and ensure smooth operation
• IT compliance: actively implementing IT and security standards
• User Support: Supporting employees and making IT infrastructure understandable
• Project work: Participate in IT projects and further develop our IT landscape
• Service Improvement: Bringing in ideas to continuously improve IT services

Your profile

• Training: IT training (e.g. computer scientist EFZ, IT supporter) or comparable experience in IT support
• Experience: you have solid experience with ticket systems; ITIL knowledge is a plus
• Knowledge: Microsoft operating systems and Office 365 are safe for you
• Further skills: You bring basic network understanding and apply it pragmatically

Area: Office

Pensum: 60-100 %