Hospitality Services Support Officer (SCE-SSC-CS-2026-219-GRAE) — CERN
- Location
- Genève
- Contract
- full-time
- Posted
- Yesterday
Role overview
You will support the day-to-day operation of Catering and Housing services used by the CERN community.
Working under the supervision of the Housing Manager, you will provide practical and responsive operational support, helping the team manage recurring activities, follow up on user requests and coordinate with internal stakeholders and external service providers.
This is an opportunity to gain hands-on experience in hospitality operations within an international environment, while contributing to high-quality services for the CERN community. of CERN
- You will support the day-to-day operation of Catering and Housing services used by the CERN community.
- Working under the supervision of the Housing Manager, you will provide practical and responsive operational support, helping the team manage recurring activities, follow up on user requests and coordinate with internal stakeholders and external service providers.
- Your responsibilities:
- Support the operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues.
- Previous exposure to hospitality, accommodation, customer service or contract follow-up would be an asset.
- Interest in service coordination and event support, particularly in the context of large institutional events. Skills:
Main responsibilities
- Your responsibilities:
- Support the operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues.
- Contribute to the monitoring of service quality, contract performance and operational indicators.
- Coordinate with internal stakeholders and external service providers to support the resolution of operational issues and ensure smooth follow-up and communication.
Key requirements
- Previous exposure to hospitality, accommodation, customer service or contract follow-up would be an asset.
- Interest in service coordination and event support, particularly in the context of large institutional events. Skills:
- Service-oriented mindset, with the ability to respond efficiently to operational needs and provide quality customer service.
- Good organisational skills, with the ability to follow up several operational topics in parallel and communicate effectively with users, internal stakeholders and external service providers.
Application process
- Proficiency in Microsoft Office applications, in particular Outlook, Excel and Word.
- Spoken and written English or French, with a commitment to learn the other language. Eligibility criteria:
- You are a national of a CERN Member or Associate Member State .
- By the application deadline, you have a maximum of two years of professional experience since graduation in Hospitality Management, Hotel Management, Service Management, Business Administration (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree .
- You have never had a CERN fellow or graduate contract before.
- Applicants without University degree are not eligible.
- Applicants with a PhD are not eligible.
- Job closing date: 27.09.2026 at 23:59 CEST.
Company and context
- Support the Organization of the catering component of CERN Open Days 2027.
- More information here .
- At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology.
- Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields.
- Together, we foster an environment where innovation and collaboration thrive.
- Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe.
- We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose.
- Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.
- If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive.
- Be part of our mission to uncover what lies at the heart of the universe!
Additional details
- This is an opportunity to gain hands-on experience in hospitality operations within an international environment, while contributing to high-quality services for the CERN community.
- Interest in service coordination and event support, particularly in the context of large institutional events.
- Spoken and written English or French, with a commitment to learn the other language. Eligibility criteria:
- Contract duration: 24 months, with a possible extension up to 36 months maximum. Working hours: 40 hours per week Job flexibility: Fully Onsite Target start date: 01-January-2027 Job reference: SCE-SSC-CS-2026-219-GRAE
- Field of work: Facilities & Infrastructure Management Benchmark job: 5B0010 Process/Services Assistant
Notes and original content
- Your profile:
- Spoken and written English or French, with a commitment to learn the other language.
- Eligibility criteria:
- Contract duration: 24 months, with a possible extension up to 36 months maximum.
- Working hours: 40 hours per week
- Job flexibility: Fully Onsite
- Target start date: 01-January-2027
- Job reference: SCE-SSC-CS-2026-219-GRAE
- Field of work: Facilities & Infrastructure Management
- Benchmark job: 5B0010
Questions about this listing
What salary does CERN offer for this role?
CERN lists CHF 60'500 - 91'500 gross per year for this position in Genève. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does CERN offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with CERN during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at CERN?
Use the "Apply now" button on this page — it links directly to CERN's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
