Lead Group IT Service Desk (w/m/d) — Komax
- Location
- Dierikon
- Contract
- Full-time
- Posted
- 36 days ago
Full description
Your tasks
- Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery.
- Ensure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through high-quality support services and effective issue resolution.
- Drive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable support delivery models, including nearshore, offshore, and outsourcing solutions.
- Define and manage end-user workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs in alignment with business and security requirements.
- Lead, develop, and motivate a high-performing IT support team through recruitment, coaching, training, and performance development while fostering a culture of continuous improvement.
- Establish and implement policies, procedures, documentation, self-service capabilities, and automation standards to improve operational effectiveness and empower both employees and support teams.
- Support strategic IT initiatives and business transformation projects, including post-merger integrations, site consolidations, hypercare activities, and change management programs.
Your profile
- At least 10 years of experience in IT support.
- At least 5 years of experience in a leadership role.
- Strong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User Services, End-User Computing (EUC) and Modern Workplace.
- Bachelor’s degree in computer science or related field.
- Entrepreneurial and business-minded thinking
- Languages: German and English
- Ability to focus under pressure and strong communication skills.
- Problem-solving skills
- Willingness to travel
Your benefits
Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant.
Do you have any questions?
For further details, please contact
Stefan Binder, Senior Talent Acquisition Specialist,
Questions about this listing
What salary does Komax offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Dierikon is CHF 114'500 - 195'000 gross per year — an estimate, not a figure communicated by Komax. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Komax offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Komax during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Komax?
Use the "Apply now" button on this page — it links directly to Komax's original listing at jobs.komaxgroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
