Employee customer service center with focus on individual life 80-100 % — CSS Versicherung
- Location
- Root / hybrid
- Contract
- part-time
- Posted
- 118 days ago
Role overview
Being individually at the side of our customers is part of our DNA.
In the customer service center, we work together to ensure that everything runs smoothly.
And now we are going one step further: With the market entry of CSS into the "life" business area, you have the unique opportunity to be there right from the start and to actively shape how we meet our customers in the future.
- Being individually at the side of our customers is part of our DNA.
- In the customer service center, we work together to ensure that everything runs smoothly.
- such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
- Choose your holiday model: 5 or 6 weeks holiday?
What the company offers
- such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
- Choose your holiday model: 5 or 6 weeks holiday?
- Your decision.
- Accordingly, you work 41 or 42 hours a week.
- Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
- Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
- Engage Socially: Does Life Mean Good to You?
- Then let others share your happiness and expand your horizons alone or in a team.
Application process
- In the areas of individual life, non-life and health insurance, you are an expert and support customers – both in technical questions and in digital applications of CSS.
- In addition, you are the first point of contact for our sales department for questions about the precautionary sales process.
- Your focus is on individual life.
- You support our customers with questions about their life products.
- You work closely with the second level of the Lebens competence center and actively contribute to the development of customer service in this area.
- You recognize sales opportunities at an early stage and forward suitable customers to the sales department in order to support the sales process. You bring that with you
- First things first: You have completed basic training, for example as an expert / woman customer dialogue, retailer / woman or merchant / woman.
- Your completed education in the insurance industry or several years of experience with an all-industry insurer is definitely a plus.
Contacts
- As the first point of contact, you handle customer concerns via phone, email and chat and ensure consistent, high-quality communication.
- Arina Schuler is here for you. +41 58 277 30 54 Questions about the application process?
- Chantal Hügli is here for you. 058 277 60 33 Your future team Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers.
- Yeah, we're pretty big.
- Fortunately.
- Because it also gives us great opportunities to really make a difference.
- Our roots date back to 1899.
- Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?
Additional details
- details Questions about your job to your manager?
- Your ideas and expertise are in demand when it comes to further developing customer service in the area of "life" and setting new standards. This is what your everyday life looks like
- You recognize sales opportunities at an early stage and forward suitable customers to the sales department in order to support the sales process. You bring that with you
- Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
- Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
- Contact details Questions about your job to your manager?
Notes and original content
- Your ideas and expertise are in demand when it comes to further developing customer service in the area of "life" and setting new standards.
- This is what your everyday life looks like
- You recognize sales opportunities at an early stage and forward suitable customers to the sales department in order to support the sales process.
- You bring that with you
- Enjoy your wallet:
Questions about this listing
What salary does CSS Versicherung offer for this role?
CSS Versicherung lists CHF 69'500 - 106'000 gross per year for this position in Root / hybrid. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does CSS Versicherung offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with CSS Versicherung during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at CSS Versicherung?
Use the "Apply now" button on this page — it links directly to CSS Versicherung's original listing at jobs.css.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
