Employee customer service center with digital affinity 100% — CSS Versicherung
- Location
- Root / hybrid
- Contract
- full-time
- Posted
- 26 days ago
Role overview
We focus on individual service for our customers, which is part of our DNA.
In the customer service center, we work together to provide our customers with competent support.
- We focus on individual service for our customers, which is part of our DNA.
- In the customer service center, we work together to provide our customers with competent support.
- such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
- Choose your holiday model: 5 or 6 weeks holiday?
What the company offers
- such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
- Choose your holiday model: 5 or 6 weeks holiday?
- Your decision.
- Accordingly, you work 41 or 42 hours a week.
- Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
- Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
- Engage Socially: Does Life Mean Good to You?
- Then let others share your happiness and expand your horizons alone or in a team.
Application process
- At the same time, we design and support our digital applications to ensure a modern and smooth customer experience.
- Join our dedicated team and bring your ideas and expertise to help shape tomorrow’s customer service and set new standards. This is what your everyday life looks like
- At the heart of it: You support our customers by phone and in writing about our insurance offer.
- During our opening hours from Monday to Friday between 8 a.m. and 6 p.m. you are reachable for them.
- You will answer professional questions in the areas of health insurance and non-life and support our customers with digital customer applications of CSS.
Contacts
- In this function, you are the first contact person for our customers and handle their concerns competently and service-oriented by telephone and e-mail.
- In addition, you also manage the chat channel and ensure consistent and professional customer communication.
- You can use your high-quality customer communication specifically in the support of our premium customers.
- You recognize sales opportunities early and pass them on to sales.
- This is how you support the sales process. You bring that with you
- First things first: You have completed basic training, preferably in customer dialogue, in the retail trade or in the commercial sector.
- Experience in the insurance industry is beneficial.
- In order to start successfully with us, you already bring the qualification as an insurance intermediary / in VBV profile base and health supplement.
- The profile non-life is definitely a plus.
- The pleasure of telephone customer contact as well as a committed approach to a wide range of concerns distinguish you.
Additional details
- details Questions about your job to your manager?
- Join our dedicated team and bring your ideas and expertise to help shape tomorrow’s customer service and set new standards. This is what your everyday life looks like
- This is how you support the sales process. You bring that with you
- Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
- Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
- Contact details Questions about your job to your manager?
Notes and original content
- Join our dedicated team and bring your ideas and expertise to help shape tomorrow’s customer service and set new standards.
- This is what your everyday life looks like
- This is how you support the sales process.
- You bring that with you
- Enjoy your wallet:
Questions about this listing
What salary does CSS Versicherung offer for this role?
CSS Versicherung lists CHF 69'500 - 106'000 gross per year for this position in Root / hybrid. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does CSS Versicherung offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with CSS Versicherung during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at CSS Versicherung?
Use the "Apply now" button on this page — it links directly to CSS Versicherung's original listing at jobs.css.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
