Customer Care Front Office Manager (m/w/d) — Givaudan
- Location
- Vernier
- Contract
- full-time
- Posted
- Yesterday
Role overview
Join us and celebrate the beauty of human experience.
Create for happier, healthier lives, with love for nature.
Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.
- Join us and celebrate the beauty of human experience.
- Create for happier, healthier lives, with love for nature.
Company and context
- Propose and guide processes and organization optimization for more efficiency and reduced cost Update ISO documentation
- Monitor Customer Care Measurements for the team and the individual level
- Oversee Visual Performance Management for Customer Care and ensure performance improvement
- Work with the team on customer relationship and delivering positive customer experience
- Collaborate with planning on information relating to demand planning and stock positions
- Participate to Customer visits and presentations People Management
- Manage, recruit, and coach the local Customer care team
- Identify high profiles within the Customer Care Team
- You?
- University Degree required; in supply chain or sales related field beneficial Fluent English and French languages
Additional details
- You will collaborate with the Customer Care Solution Owner. In this exciting role you will: Strategy design and execution
- Contribute to and implement Customer Care strategy aligned with the Operations Roadmap Project Management
- Identify opportunities for improvements in Customer Care Lead projects, and allocate resources Subject Matter Expertise
- Collaborate with demand planning on information relating to planning and inventory position Manage annual budget
- Propose and guide processes and organization optimization for more efficiency and reduced cost Update ISO documentation
- Participate to Customer visits and presentations
- University Degree required; in supply chain or sales related field beneficial Fluent English and French languages
- 5+ years of experience managing teams preferably in a customer-facing, supply chain or operations role Knowledge of manufacturing processes
- Experience assessing severity of support requests and escalate based on severity Experience with SAP
- Knowledge of automation and new technologies CSCP certification
Notes and original content
- You will collaborate with the Customer Care Solution Owner.
- In this exciting role you will:
- Strategy design and execution
- Contribute to and implement Customer Care strategy aligned with the Operations Roadmap
- Project Management
- Identify opportunities for improvements in Customer Care
- Lead projects, and allocate resources
- Subject Matter Expertise
- Collaborate with demand planning on information relating to planning and inventory position
- Manage annual budget
Questions about this listing
What salary does Givaudan offer for this role?
Givaudan lists CHF 83'500 - 126'500 gross per year for this position in Vernier. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Givaudan offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Givaudan during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Givaudan?
Use the "Apply now" button on this page — it links directly to Givaudan's original listing at careers.givaudan.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
