Customer Assistant — FFS Officine (Ferrovie Federali)
NewCHF 74'500 - 127'000
FFS Officine (Ferrovie Federali) · Luzern (LU)
- Location
- Luzern
- Contract
- part-time
- Posted
- Yesterday
SalaryCHF 74'500 - 127'000
Role overview
Customer Assistant | SBB - - - - -
Move Switzerland with us.
You can look forward to this.
- Customer Assistant | SBB - - - - -
- Move Switzerland with us.
- Freude am direkten Kontakt mit Menschen hast du und du zeigst eine ausgeprägte Kunden- und Serviceorientierung.
- Handwerkliches Geschick bringst du mit und du packst vielseitige Aufgaben im Bahnhofsalltag gerne an.
- s Find out more Wherever possible, we rely on flexible working hours and modern working time models.
- In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life.
Key requirements
- Freude am direkten Kontakt mit Menschen hast du und du zeigst eine ausgeprägte Kunden- und Serviceorientierung.
- Handwerkliches Geschick bringst du mit und du packst vielseitige Aufgaben im Bahnhofsalltag gerne an.
- Mit Office-Anwendungen gehst du sicher um und du interessierst dich für neue digitale Hilfsmittel wie Apps und mobile Geräte.
- Eine berufliche Grundbildung EFZ hast du abgeschlossen.
- In Deutsch bist du fliessend in Wort und Schrift (mindestens Niveau C1). Du verfügst über gute Kenntnisse einer zweiten Landessprache oder über Englisch auf mindestens Niveau B1 oder bist bereit, dieses Niveau innerhalb von zwei Jahren zu erreichen.
What the company offers
- s Find out more Wherever possible, we rely on flexible working hours and modern working time models.
- In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life.
- Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities.
- Our employees are just as diverse.
- That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking.
- Find out more Find out more Career and development Career and development Find out more We support our employees based on their personal needs and ambitions.
- To this end, we provide a wide range of cross-disciplinary and cross-departmental training courses.
- We contribute financially and temporally to selected external further training courses. Find out more Find out more
Application process
- Customer Assistant: in Lucerne, October 1st, 2026, 50%-90%, Apply now
- You use Office applications confidently and are interested in new digital tools such as apps and mobile devices.
- You have completed basic vocational training EFZ.
- You are fluent in spoken and written German (at least level C1).
- You have a good knowledge of a second national language or English at least at level B1 or are prepared to reach this level within two years.
- Your salary and your benefits.
- We have a fair and progressive wage system and are actively committed to equal pay.
- Therefore, further and detailed information about the wage system at SBB can be viewed transparently.
Contacts
- About the application process SBB Recruiting Support Telephone + 41 51 220 20 29 [email protected] #einfachDu FAQ about the application To the position Job ID 103550 Endrit Ukaj, Team Leader Customer Assistance Telephone +41 79 890 97 53 Unfortunately, applications by email cannot be considered.
- We do not accept dossiers from recruiters for this position.
- This is what we offer.
Company and context
- Our specialists in the services area look after travelers with and without restricted mobility along the travel chain and support the sales organization.
- This includes logistics tasks as well as ensuring the availability of lockers, SBB advertising materials in the train station and mobility lifts.
- In a committed team, you will make a visible contribution to customer satisfaction and help shape the mobility of the future.
- You can find benefits such as free GA and discounted travel abroad also for the family
- on our website under Benefits.
- You can move that.
- You provide individual support to travelers when boarding, disembarking and changing trains, even if they have limited mobility.
- You handle customer concerns such as luggage storage and the use of lockers competently and reliably.
- You support travelers in operating the ticket machines, provide timetable information and offer further assistance.
- You carefully take care of the maintenance and servicing of the operating resources as well as logistical tasks such as managing brochures.
Additional details
- You can find benefits such as free GA and discounted travel abroad also for the family
- Benefits Benefits Find out more Wherever possible, we rely on flexible working hours and modern working time models.
- We contribute financially and temporally to selected external further training courses. Find out more Find out more
Notes and original content
- You can find benefits such as free GA and discounted travel abroad
- also for the family
- We contribute financially and temporally to selected external further training courses.
- Find out more Find out more
