Complaints Manager / Complaints Manager Ombudsman 60% — Luzerner Kantonsspital (LUKS)
NewCHF 68'000 - 103'000
Luzerner Kantonsspital (LUKS) · Luzern (LU)
- Location
- Luzern
- Contract
- full-time
- Posted
- 4 days ago
SalaryCHF 68'000 - 103'000
Role overview
The Lucerne Canton Hospital with its locations in Lucerne, Sursee and Wolhusen is a company of the LUKS Group and thus belongs to one of the leading hospital groups in Switzerland.
The more than 8,500 employees are there with warmth, competence and commitment around the clock for the well-being of patients.
The clinics and institutes of the LUKS Group offer medical services of the highest quality.
- The Lucerne Canton Hospital with its locations in Lucerne, Sursee and Wolhusen is a company of the LUKS Group and thus belongs to one of the leading hospital groups in Switzerland.
- The more than 8,500 employees are there with warmth, competence and commitment around the clock for the well-being of patients.
- As the first neutral point of contact for patients, patients and relatives, you receive feedback, concerns and complaints with confidence.
- With empathy, professionalism and measure of eyes, you conduct challenging discussions, obtain opinions and accompany a fair, solution-oriented clarification.
- is complemented by experience in complaint management, mediation, coaching or a related environment
- Empathy, communicative strength and a professional approach to people in stressful situations are among your great strengths
Main responsibilities
- As the first neutral point of contact for patients, patients and relatives, you receive feedback, concerns and complaints with confidence.
- With empathy, professionalism and measure of eyes, you conduct challenging discussions, obtain opinions and accompany a fair, solution-oriented clarification.
- Patient safety risks are identified early on, support their reduction and make an important contribution to avoiding legal disputes as far as possible
- In close cooperation with internal stakeholders, you contribute insights from complaints to projects and measures relating to patient safety Requirements
- An academic background or comparable education forms the basis;
Key requirements
- is complemented by experience in complaint management, mediation, coaching or a related environment
- Empathy, communicative strength and a professional approach to people in stressful situations are among your great strengths
- Analytical and networked thinking helps you quickly grasp internal hospital processes and effectively advance concerns with sensitivity, clarity and little formal authority
- Independence, a sense of responsibility and political skill distinguish you; in addition, you formulate statements in a stylish, precise and addressable manner We offer:
- You can look forward to a meaningful task at a central interface between patients, relatives and the Lucerne Canton Hospital
- It awaits you an environment that actively lives quality, patient safety and interdisciplinary cooperation
- The function offers you a versatile field of activity in a demanding and dynamic health environment
Additional details
- Your profile is complemented by experience in complaint management, mediation, coaching or a related environment
