Kundenbetreuer/in Kundenservice-Center mit digitaler Affinität 100% — CSS Versicherung

Full description

We focus on individual service for our customers, which is part of our DNA. In the customer service center, we work together to provide our customers with competent support. At the same time, we design and support our digital applications to ensure a modern and smooth customer experience. Join our dedicated team and bring your ideas and expertise to help shape tomorrow’s customer service and set new standards. This is what your everyday life looks like

• At the heart of it: You support our customers by phone and in writing about our insurance offer. During our opening hours from Monday to Friday between 8 a.m. and 6 p.m. you are reachable for them.
• You will answer professional questions in the areas of health insurance and non-life and support our customers with digital customer applications of CSS.
• In this function, you are the first contact person for our customers and handle their concerns competently and service-oriented by telephone and e-mail.
• In addition, you also manage the chat channel and ensure consistent and professional customer communication.
• You can use your high-quality customer communication specifically in the support of our premium customers.
• You recognize sales opportunities early and pass them on to sales. This is how you support the sales process. You bring that with you
• First things first: You have completed basic training, preferably in customer dialogue, in the retail trade or in the commercial sector. Experience in the insurance industry is beneficial.
• In order to start successfully with us, you already bring the qualification as an insurance intermediary / in VBV profile base and health supplement. The profile non-life is definitely a plus.
• The pleasure of telephone customer contact as well as a committed approach to a wide range of concerns distinguish you.
• You think positively, critically and solution-oriented and remain resilient even in challenging situations.
• You are digitally fit, work safely with the notebook and navigate through complex IT systems. You use AI enthusiastically – after all, it has long been part of our daily life.
• Very good knowledge of German and English as well as a professional appearance in customer contact round off your profile. Further language skills, especially French or Italian, are a plus.
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Choose your holiday model: 5 or 6 weeks holiday? Your decision. Accordingly, you work 41 or 42 hours a week.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
• Engage Socially: Does Life Mean Good to You? Then let others share your happiness and expand your horizons alone or in a team. Contact details Questions about your job to your manager? Arina Schuler is here for you. +41 58 277 30 54 Questions about the application process? Chantal Hügli is here for you. 058 277 60 33 Your future team Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?

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