Mitarbeiter:in Helpdesk, 80–100 % — Concordia

Full description

You are service-oriented, strong in communication and enjoy solving IT support requests with high service quality? Then apply and become part of our dedicated IT team! This is what awaits you

• You are the first point of contact for all support requests around our IT landscape. This includes handling disruptions, service requests and training questions. Our goal is to solve as many requests as possible directly in the helpdesk in order to ensure fast and efficient support.
• You take responsibility for the holistic and satisfactory handling of support requests. You keep track of the entire solution process and ensure that each request is handled efficiently. If necessary, consult other IT specialists to ensure an optimal solution.
• You ensure a seamless documentation of the support cases.
• You create and optimize forms for standard service requests to collect requests in a structured and efficient manner.
• You contribute to the further development and maintenance of the "Helpnet".
• You inform employees about IT concerns, important updates and innovations. You use various communication channels to ensure that relevant information is communicated in a clear, understandable and timely manner.
• You accompany and support further development projects. Depending on requirements, you take on tasks within the projects and actively contribute to success.

You bring that with you

• You have completed an apprenticeship in computer science or in the commercial sector (with IT reference).
• You have very good expertise in Office applications and Microsoft Windows.
• You are familiar with the processing and documentation of IT support cases in a ticketing system and can collect, prioritize and track requests in a structured manner. Experience with Atlassian Jira is beneficial.
• You can communicate IT-relevant information precisely and comprehensibly to employees.
• You are patient, friendly and helpful in dealing with employees and understand how to look at IT problems from their perspective.
• You communicate at native level in German, knowledge of French is an advantage.

Your next step Christoph von Moos HR consultants Therefore CONCORDIA As an expert in health, CONCORDIA is committed to a working environment in which employees feel comfortable and can realize. It is characterized by varied tasks, versatile teams and a family relationship. We also motivate our employees to develop and move forward. People who enjoy working and want to advance professionally will find what they are looking for: jobs that are 100% healthy.