Kundenbetreuer/in Kundenservice-Center mit Fokus im Einzelleben 80-100% — CSS Versicherung

Full description

Being individually at the side of our customers is part of our DNA. In the customer service center, we work together to ensure that everything runs smoothly. And now we are going one step further: With the market entry of CSS into the "Life" division, you have the unique opportunity to be there right from the start and to actively shape how we meet our customers in the future. Your ideas and expertise are in demand when it comes to further developing customer service in the area of "life" and setting new standards.

This is what your everyday life looks like

• At the heart of it: You support our customers by telephone and in writing about our insurance offer. During our opening hours from Monday to Friday between 8 a.m. and 6 p.m. you are reachable for them.
• In the areas of individual life, non-life and health insurance, you are an expert and support customers – both in technical questions and in digital applications of CSS.
• As the first point of contact, you handle customer concerns via phone, email and chat and ensure consistent, high-quality communication. In addition, you are the first point of contact for our sales department for questions about the precautionary sales process.
• Your focus is on individual life. You support our customers with questions about their life products.
• You work closely with the second level of the Lebens competence center and actively contribute to the development of customer service in this area.
• You recognize sales opportunities at an early stage and forward suitable customers to the sales department in order to support the sales process.

You bring that with you

• First things first: You have completed basic training, for example as an expert / woman customer dialogue, detail trader / woman or merchant / woman. Your completed education in the insurance industry or several years of experience with an all-industry insurer is definitely a plus.
• For this demanding task, you also have experience in customer advice or support in the area of individual life.
• So that you can start with us, the qualification as an insurance intermediary / in VBV profile Allbranche is a prerequisite.
• You enjoy contacting customers by phone and in writing. You meet the versatile customer concerns positively, with passion and put the customers at the center of your actions at all times.
• You have very good oral knowledge of German and English and are confident in negotiating with our customers. Maybe you even speak French or Italian?
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Relax during the holidays: You work 41 hours a week and enjoy 6 weeks of vacation.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Celebrate with us: Focused work and celebrate. We love this combination and maintain it regularly.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.

Contact details

Questions about your job to your manager? David Vogel is here for you. 058 277 27 01

Questions about the application process? Chantal Hügli is here for you. 058 277 60 33

Your future team

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?

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