Kundenbetreuer/in mit Erfahrung im Kundenkontakt 80-100% — CSS Versicherung

Full description

Being individually at the side of our customers has always been part of our DNA. You and your colleagues in the customer service center ensure that everything runs smoothly. We are solution seekers, cooler head keepers, helpers and all-rounders (well, at least almost). And we can listen well too. However you want to shape your lifetime, we are a strong partner for you. Do you run too high form when something is really going on and always want to offer our customers the best possible service? Then you fit in with us.

This is what your everyday life looks like

• At the heart of it: Our customers are on hand with telephone information about our insurance offer - from Monday to Friday between 08.00 and 18.00.
• Your main job is to handle telephone issues in the areas of services, finance, sales and mutations. In addition, you also occasionally take on simple written requests.
• You record telephone conversations in the system and help to ensure the quality of service for our customers.
• Despite the modern technological support, the human and personal customer relationship remains the most important thing in everyday life!
• You have a good feeling for sales opportunities - you pass them on to our agencies and are an indispensable support.
• You send the award and performance statements, account statements, etc. and we can also count on you for other administrative activities.

You bring that with you

• First things first: Your completed basic training as an expert / woman customer dialogue serves as a foundation for you. As a supplement, you bring several years of professional experience in customer contact.
• If you have completed the VBV certification, bring insurance knowledge or experience in a customer service center, this is definitely an advantage.
• You enjoy contacting customers by phone. You meet the versatile customer concerns positively, with passion and put the customers at the center of your actions at all times.
• A pronounced empathy ability and high social competence distinguish you.
• You are familiar with the notebook and you will find your way around in complex IT systems. The use of artificial intelligence (AI) gives you pleasure, because AI is indispensable in our everyday life.
• You have very good oral knowledge of German and English and are confident in negotiating with our customers. Maybe you even speak French or Italian?
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Choose your holiday model: 5 or 6 weeks holiday? Your decision. Accordingly, you work 41 or 42 hours a week.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
• Engage Socially: Does Life Mean Good to You? Then let others share your happiness and expand your horizons alone or in a team.

Contact details

Questions about your job to your manager? Varakini Jegatheesarasa is here for you. 058 277 25 18

Questions about the application process? Chantal Hügli is here for you. 058 277 60 33

Your future team

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?

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