Visitor Services Leadership — Migros-Genossenschafts-Bund
CHF 73'500 - 111'500
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- internship
- Posted
- 8 days ago
SalaryCHF 73'500 - 111'500
Role overview
The Migros Museum for Contemporary Art is part of the Society & Culture Directorate of the Migros Cooperative Association, which, as a national competence center, is responsible for a broad portfolio of cultural and social projects of Migros Engagement.
The museum is committed to producing, exhibiting, collecting and communicating international contemporary art.
- The Migros Museum for Contemporary Art is part of the Society & Culture Directorate of the Migros Cooperative Association, which, as a national competence center, is responsible for a broad portfolio of cultural and social projects of Migros Engagement.
- The museum is committed to producing, exhibiting, collecting and communicating international contemporary art.
- Establishment and further development of an audience-oriented service and reception culture as well as conception of processes and forms of communication that enable low-threshold access
- Systematic evaluation of visitor feedback and key figures;
- Several years of professional experience: in an environment with intensive Contact with the public and leadership experience, ideally in the cultural or service sector
- Completed studies (university/ETH, FH, HF): in a relevant area or equivalent professional experience
Main responsibilities
- Establishment and further development of an audience-oriented service and reception culture as well as conception of processes and forms of communication that enable low-threshold access
- Systematic evaluation of visitor feedback and key figures;
- Derivation and implementation of concrete measures such as guidelines and standards
- Ensuring smooth operations in the Visitor Services area with responsibility for the museum shop, supervision, personnel deployment planning, representative coordination and cooperation with security, technology and facility management
- Professional and personnel management of the Visitor Services team (motivating and supporting employees in change processes and specifically recognizing and promoting individual strengths)
- Close cooperation in the team, especially with the areas of mediation, communication and the exhibition team
Key requirements
- Several years of professional experience: in an environment with intensive Contact with the public and leadership experience, ideally in the cultural or service sector
- Completed studies (university/ETH, FH, HF): in a relevant area or equivalent professional experience
- Enjoy designing and further developing processes as well as working closely in teams and transversal working groups
- Strongly audience-oriented attitude: enthusiasm for contact with heterogeneous groups of visitors and breaking down barriers and, ideally, experience in working with target groups remote from the museum, for example in community projects
- Interest and openness for contemporary art, topics related to cultural participation and different approaches to art and culture
- Fair wages: Function-oriented and market-oriented remuneration - "We pay fair" certified
- Social benefits: Attractive employment conditions with very good social benefits
- Club school and leisure facilities: 70% discount on offers from the Migros Club School, 30% discount for fitness/wellness/aqua parks - leisure and cultural offerings: As the main sponsor of runs and events, Migros offers employees limited places at half price.
- Creative and decision-making scope: Opportunity to independently shape and further develop the field of responsibility
What the company offers
- High flexibility with willingness to work on weekends and public holidays German (very good knowledge) English (good knowledge) Cosa offriamo
Application process
- Occupational pension provision: Above-average benefits and three different savings plans to suit the individual life situation Contatto Application & Contact Ramona Bucher Talent Acquisition Partner LinkedIn
- Recruitment process Submit application documents For a complete application, we need your CV, certificates and diplomas. A photo in your CV and a letter of motivation are not necessary.
- We live equal opportunities for all applicants.
- We have a standardized recruiting process.
- If this doesn't work for you, mention it in your application dossier.
- Pre-selection of applications We continually check the applications we receive, create a pre-selection and release it to the manager for viewing.
- Duration until feedback: Up to three weeks Delayed video interview If there are a large number of suitable applications, a delayed video interview can optionally be carried out.
- As part of this video interview, the answers to questions we have recorded in advance are recorded using the web or mobile camera.
Contacts
- Once agreed, the contract will be drawn up and sent via email for digital signature.
- The decision about moving forward or leaving the recruiting process is communicated by telephone or email.
Additional details
- High flexibility with willingness to work on weekends and public holidays German (very good knowledge) English (good knowledge)
- Occupational pension provision: Above-average benefits and three different savings plans to suit the individual life situation Contatto Application & Contact Ramona Bucher Talent Acquisition Partner
- Recruitment process Submit application documents For a complete application, we need your CV, certificates and diplomas. A photo in your CV and a letter of motivation are not necessary.
Notes and original content
- High flexibility with willingness to work on weekends and public holidays
- German (very good knowledge)
- English (good knowledge)
- Cosa offriamo
- Recruitment process Submit application documents For a complete application, we need your CV, certificates and diplomas.
- A photo in your CV and a letter of motivation are not necessary.
