Instructional Designer Advisor — Roche
- Location
- Alle
- Contract
- full-time
- Posted
- 4 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- The responsibilities for this role include: Regarding Instructional Design
- Analyze learning needs and partner with internal customers to provide input for course content.
Main responsibilities
- The responsibilities for this role include: Regarding Instructional Design
- Analyze learning needs and partner with internal customers to provide input for course content.
- Plan, organize, and develop training content to meet specific training needs.
- Use authoring tools and software to create e-content from scratch and modify existing e-content.
- Focus on high-quality, well-functioning eLearning courses
- Identify and troubleshoot reported issues prior to escalation to Tier 3 / IT support.
- Assist with the implementation and further evaluation of course content
- Work on more complex assignments and issues; serves as an expert in eLearning trends Regarding Customer Engagement
- Provide customer service on eLearning-related activities, such as inquiry resolution, request management, and troubleshooting.
- Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities.
Company and context
- Support Solutions organization.
- Manage service quality expectations and address customer concerns Ensure end-to-end ownership of resolution
- Ensure operations according to defined KPIs and SLAs.
- Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.
- Provide on-time and predictable delivery with all content projects Regarding Cross-Functional Collaboration
- Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with pe
Additional details
- Join Roche, where every voice matters.
- Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.
- The responsibilities for this role include: Regarding Instructional Design
- Work on more complex assignments and issues; serves as an expert in eLearning trends Regarding Customer Engagement
- Ensure consistent and reliable service delivery for customers serviced. Regarding Operations
- Manage service quality expectations and address customer concerns Ensure end-to-end ownership of resolution
- Provide on-time and predictable delivery with all content projects Regarding Cross-Functional Collaboration
- Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with pe
Notes and original content
- The Position
- Your Opportunity
- The responsibilities for this role include:
- Regarding Instructional Design
- Work on more complex assignments and issues; serves as an expert in eLearning trends
- Regarding Customer Engagement
- Ensure consistent and reliable service delivery for customers serviced.
- Regarding Operations
- Manage service quality expectations and address customer concerns
- Ensure end-to-end ownership of resolution
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Alle. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Jura?
EU/EFTA residents living in the border zone of the country adjoining Canton Jura can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Jura's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
