Gestionnaire centre de compétence 80 - 100 % — Suva

Full description

What You Do

• You provide a high-quality telephone reception and inform clients about issues related to accident management.
• In this activity, you respond to customer requests via the various communication channels (telephone, email, mail, e-services, customer portal).
• You update the data, and process incoming requests and documents (accident reports, work incapacity certificates, etc.).
• You are committed to continuous process improvement. What you bring
• You have a commercial training and/or customer relationship agent level CFC and have first professional experience in insurance.
• In French, German or Italian, you are fluent in a second national language.
• As a friendly personality and service oriented, you are very comfortable on the phone and enjoy customer contact.
• You have ease with information and communication technologies. We first propose a 12 month CDD, with the possibility of evolution in CDI in case of mutual interest.