Assistant·e clientèle (reconversion professionnelle) — FFS Officine (Ferrovie Federali)

Full description

Customer assistant (professional conversion) 100% - - - - - - Move Switzerland with us. Client Assistant (professional conversion) Delémont, 01.06.2027, 100% Apply here

What awaits you.

As a customer assistant, you are in direct contact with the customers you accompany throughout their journey. A varied and paid training of eight months full-time awaits you, during which you will receive both theoretical and practical teaching. Our training sites are in Bern, Renens, Olten and Zurich Altstetten. After completing the examination for your training, you will work on a team basis and perform your role as customer assistant throughout Switzerland, starting and finishing your services each time at the same training site. The Customer Support section opens up interesting opportunities for you to move towards managerial or specialized management functions. As a customer assistant, you contribute to our central objective: to inspire the clientele. You see irregular schedules and teamwork as an advantage to enjoy your free time while others work. At home, working at night and on weekends entitles us to additional remuneration, for example CHF 16.– an hour for Sunday work. Time increases of 10 to 30% are granted for night work, which gives you more free time. Learn more about this profession in recording the information session. To find out about benefits, such as free GA and reduced-cost overseas travel (for family as well), visit our website under Benefits. What you can move.

• As a customer assistant, you are in direct contact with the customers you accompany throughout their journey. You control the transport tickets and record the personal information of passengers and passengers without a valid transport document.
• Travellers are informed about their connections, for example through announcements on trains.
• You provide assistance in the event of disruption and in the application of safety standards.
• You are also responsible for preparing the trains. This means that you perform brake tests, as well as internal and external train controls.
• In the event of a strong influx, you ensure customer orientation at the station.
• With an extremely precise service plan, you complete your work on time, without having to do any other tasks or process emails.

What you bring.

• You are reliable, you know how to work as a team and you embody the SBB through your presence. Thanks to your strong customer orientation, excellent communication skills and a high level of conflict management skills, you make a decisive contribution to a positive customer experience.
• To carry out tasks that are sometimes physically challenging, we rely on collaboration and teamwork.
• To accomplish this demanding work, you are willing to assume responsibilities, you can impose yourself when necessary, you master digital work equipment and you are ready to work on a team basis.
• You have successfully completed a professional apprenticeship (minimum two years) or are mature. Your motivation matters more to us than the branch you come from.
• You have very good knowledge in French (level C1) and you are already able to speak in German. You are also willing to obtain two language diplomas (level A2) within two years: in German and English or in Italian, at your option.
• During the application process, we will ask you for an extract from the criminal record as well as the current prosecution and bankruptcy register (less than three months old). This document may be ordered at the time of a personal interview.

Your salary and benefits.

Classification during the second training is based on function and age. You will find more information on the concrete salary for this role under Professional conversion.

Here's a good way to start.

The fact that you want to move Switzerland with us is the greatest motivation for us. We therefore waive our request for a cover letter for this position. If you wish, you can write to us in our application tool.

Procedure.

× We will contact you again no later than 10 working days after receiving your application. Final decision 2 months after postulation Application Final decision 2 months after postulation Any questions? About the application process Recruitment Support SBB Tel. + 41 51 220 20 29 [email protected] Candidate FAQ About the post Job ID 104331 François Droz, Head of Team Customer Assistant Tel. +41 512 81 50 99 Applications by e-mail will unfortunately not be taken into account. For this position, we do not accept any records of investment agencies.

What we offer.

Benefits

More We allow flexible working hours and part-time work. As an employer, we also know how to be flexible when it comes to reconciling work and privacy. More More Welcome to Diversity Welcome to Diversity More With more than 150 different professions represented in the group, career and development opportunities at the SBB are almost endless. This is why we are committed to a working environment in which all employees can value their individual strengths, experiences and mentalities. More More Career and development Career and development More We encourage our employees based on their personal aspirations and ambitions. SBB also participates in external continuing training which serves both the interests of employees and the company in the form of a financial and/or time contribution made available. More More