Leiter/in ICT Support Onsite — Kantonsspital Aarau (KSA)
- Location
- Aarau
- Contract
- full-time
- Posted
- 12 days ago
Role overview
Tasks
For the further development of our ICT Onsite Support Team, we are looking for a committed and experienced leader. Together with your team, you ensure professional, customer-oriented on-site support for our users and contribute significantly to the continuous development of the service quality and the perception of ICT in the hospital.
- Personnel, professional and organizational leadership of the Onsite Support team
- Ensuring professional, customer- and service-oriented on-site support for the clinical and administrative areas of Kantonsspital Aarau AG
- Coordination and prioritization of the onsite support team as well as ensuring needs-based resource planning
- Ensuring high quality in incident, request and escalation management within the area of responsibility
- Experience in the application of service management tools as well as in the data-based control and continuous development of support processes using KPIs
- Close cooperation with the ICT Service Desk and the infrastructure, application management, medical technology and other ICT specialist areas for efficient handling of complex faults and service requests
- Promotion and further development of knowledge management and ensuring up-to-date and high-quality support documentation
- Participation in ICT projects and ensuring the operational implementation of new solutions and services
Requirements
- Several years of management experience as well as pleasure in the management and further development of employees
- For the further development of our ICT Onsite Support Team, we are looking for a committed and experienced leader.
- Together with your team, you ensure professional, customer-oriented on-site support for our users and contribute significantly to the continuous development of the service quality and the perception of ICT in the hospital.
Main responsibilities
- For the further development of our ICT Onsite Support Team, we are looking for a committed and experienced leader.
- Together with your team, you ensure professional, customer-oriented on-site support for our users and contribute significantly to the continuous development of the service quality and the perception of ICT in the hospital.
Application process
- Experience in the application of service management tools as well as in the data-based control and continuous development of support processes using KPIs
- Close cooperation with the ICT Service Desk and the infrastructure, application management, medical technology and other ICT specialist areas for efficient handling of complex faults and service requests
- Promotion and further development of knowledge management and ensuring up-to-date and high-quality support documentation
- Participation in ICT projects and ensuring the operational implementation of new solutions and services Requirements
- Several years of management experience as well as pleasure in the management and further development of employees
- Several years of professional experience in ICT support or workplace environment, ideally in healthcare
- Further education in the field of computer science, service management or leadership (HF/FH or comparable) is advantageous
- Very good knowledge in the field of workplace services, hardware and software, Microsoft Windows, Microsoft 365, devices and peripherals
Company and context
- Personnel, professional and organizational leadership of the Onsite Support team
- Ensuring professional, customer- and service-oriented on-site support for the clinical and administrative areas of Kantonsspital Aarau AG
- Coordination and prioritization of the onsite support team as well as ensuring needs-based resource planning
- Ensuring high quality in incident, request and escalation management within the area of responsibility
Additional details
- Participation in ICT projects and ensuring the operational implementation of new solutions and services
Notes and original content
- Requirements
Questions about this listing
What salary does Kantonsspital Aarau (KSA) offer for this role?
Kantonsspital Aarau (KSA) lists CHF 85'500 - 129'500 gross per year for this position in Aarau. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Kantonsspital Aarau (KSA) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Kantonsspital Aarau (KSA) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Kantonsspital Aarau (KSA)?
Use the "Apply now" button on this page — it links directly to Kantonsspital Aarau (KSA)'s original listing at recruitingapp-122706.umantis.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
