IT Supporter/in (50-80%) — Ferrovia Retica (RhB)

Full description

This means that the person has a predisposition for the technology and has a trovare soluzioni sostenibili also by sfide IT complesse. In terms of the quality of Senior IT Supporter with experience in programming, it is the main point of reference for our collaborators and guarantees that our IT service is available in a way that is affordable, safe and efficient. Oltre al supportoo IT operationalo, ti assumi responsabilità nei progetti IT, contribuisci attivamente with the tua esperienza e promuovi l’ulteriore sviluppo dei nostri sistemi. With this approach, the structure guarantees a stable function and a level of high-cost service. Cosa puoi fare

• Receiving, analyzing and processing support requests including advice and support for users
• Independent analysis and elimination of disruptions as well as coordination of escalations to the responsible authorities
• Installation, configuration and maintenance of workplace systems, peripherals and standard software (including M365)
• Processing of IT services according to the service catalog including documentation, maintenance of instructions and IT inventory
• Participation in IT projects, in the Scrum process and support in the further development of IT services Ecco perché is the persona Giusta
• Completed computer science training or further training in the field of computer science
• Several years of experience in IT support / service desk (including ticketing systems such as TopDesk)
• High service orientation, strong communication skills and a friendly demeanor
• Structured, solution-oriented way of working as well as experience in triage and incident handling
• Good knowledge of Microsoft 365, workplace systems and peripherals as well as understanding of IT processes (ITIL is an advantage) Cosa ti offriamo
• 2nd class general subscription
• Free tickets and discounts on train journeys abroad
• Paid mobile phone and subscription for business and personal use
• Flexible part-time models
• Attractive social benefits and pension fund with very good benefits
• Additional purchase of vacations
• Opportunity for internal and external further training with financial support from the RhB Ulteriori informazioni Due to holiday absences, the recruitment process will continue from July 27, 2026. The fact that you want to make a difference with us is our greatest motivation. That's why we don't include a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool.