Head of Customer Service B2C (a) 80-100% — Medbase
- Location
- Frauenfeld
- Contract
- full-time
- Posted
- 42 days ago
Role overview
As part of succession planning, we are looking for an experienced and entrepreneurial leader.
In this key role, you will assume overall responsibility for customer service and play a significant role in shaping its strategic and operational development. Your tasks
Overall responsibility for the strategic and operational management of Customer Service B2C with over 60 employees
- As part of succession planning, we are looking for an experienced and entrepreneurial leader.
- In this key role, you will assume overall responsibility for customer service and play a significant role in shaping its strategic and operational development. Your tasks
Application process
- today
Contacts
- If you have any questions, please do not hesitate to contact us on 052 724 17 89. About us
- With our innovative and effective pharmaceutical solutions, we at Zur Rose do everything we can to positively influence people's lives.
- Our team of 500 employees, headquartered in Frauenfeld, pursues the common goal of improving the future of healthcare.
- Since quality, comfort and effectiveness are particularly important to us, patients can take their health into their own hands easily, quickly and safely.
- Our aim is to predict future requirements in the healthcare system.
- When developing our solutions and medicines, we rely on a high level of reliability and efficiency and take care of complex issues so that our customers can sit back and relax.
- Cross-functional teamwork is encouraged through our corporate culture, so that every team member is equally valued and encouraged to actively participate in the decision-making process.
- Open communication and empathy are our top priorities.
- We always try to find a common denominator and thus avoid compromises.
- At Zur Rose, our passion is to positively impact the world.
Company and context
- Building and further developing a scalable, automated and data-driven omnichannel service organization
- Control of relevant KPIs (e.g. customer satisfaction, productivity, service level, complaints) including implementation of improvement measures
- Further development of service and support concepts to actively increase customer acquisition and retention
- Close collaboration with COO, CCO and internal interfaces and active participation in cross-departmental transformation projects Your strengths
- Several years of management experience in large customer service or operations organizations, ideally in a regulated environment
- Proven experience in transforming and developing service organizations
- High digital affinity and understanding of automation, CRM, self-service and AI-supported processes
- Strong customer orientation combined with entrepreneurial thinking and cost awareness
- Strong communicator, empathetic leader with change management skills
- Very good knowledge of German and very good knowledge of French would be an advantage
Additional details
- In this key role, you will assume overall responsibility for customer service and play a significant role in shaping its strategic and operational development.
- Close collaboration with COO, CCO and internal interfaces and active participation in cross-departmental transformation projects
- If you have any questions, please do not hesitate to contact us on 052 724 17 89.
Notes and original content
- Your tasks
- Your strengths
- Apply today
Questions about this listing
What salary does Medbase offer for this role?
Medbase lists CHF 79'000 - 120'000 gross per year for this position in Frauenfeld. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Medbase offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Medbase during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Thurgau?
EU/EFTA residents living in the border zone of the country adjoining Canton Thurgau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Thurgau's cantonal migration office or with HR during the application.
How do I apply for this position at Medbase?
Use the "Apply now" button on this page — it links directly to Medbase's original listing at medbase.wd502.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
