Guest Journey Coordinator — Swiss Medical Network
- Location
- Genolier
- Contract
- other
- Posted
- —
Role overview
This position reinforces the two-person Guest Journey Coordinator team as part of the development and expansion of Nescens programs: increasing the number of programs (Essential Reset et seq.), increasing the volume of the international high-end clientele, and gradually deploying to new sites.
It meets the need for an additional lead dedicated to the customer experience, able to ensure the consistency and quality of the course as the offer expands, and to support the Innovation Program Manager in the field deployment of each new program. Role
The GuestJourney Coordinator is the lead in customer experience on Nescens programs: it guides the customer's journey from end to end, coordinates all stakeholders, and embodies the brand's high-end promise.
- This position reinforces the two-person Guest Journey Coordinator team as part of the development and expansion of Nescens programs: increasing the number of programs (Essential Reset et seq.), increasing the volume of the international high-end clientele, and gradually deploying to new sites.
- It meets the need for an additional lead dedicated to the customer experience, able to ensure the consistency and quality of the course as the offer expands, and to support the Innovation Program Manager in the field deployment of each new program. Role
Company and context
- Ensure the organization and follow-up of the client's personalized journey, coordinating the support and harmonizing the planning according to the needs and objectives.
- Coordinate independent practitioners (well-being practitioners, therapists, nutritionists, etc.) and doctors: planning, monitoring of agreements and the proper delivery of services.
- Ensure the interface with hotel and spa teams for the proper logistical execution of stays.
- Ensure administrative and client management, from incorporation to monitoring, including traceability and billing. TECHNICAL GESTES
- Simple acts, performed under medical delegation, in support of the journey.
- Perform the routine technical actions of the program (blooding, taking constants, assistance in actions), under delegation and protocols of the physician responsible.
- Ensure customer safety and comfort during integrative medicine therapies.
- Alert the referral physician if the program needs to be adapted according to the client's health profile or contraindications. CONTRIBUTION TO PROGRAMME DEVELOPMENT
- In support of the Program Manager, who is leading the design and deployment of new programs.
- Provide the field expertise necessary for the feasibility study of the new programs, benefits and treatments carried out by the Program Manager and the Nescens Medical Scientist Committee.
Additional details
- It meets the need for an additional lead dedicated to the customer experience, able to ensure the consistency and quality of the course as the offer expands, and to support the Innovation Program Manager in the field deployment of each new program.
- He also brings his field expertise to the Program Manager in the development of new programs, and is responsible for team training. LEAD & ANIMATION OF THE CUSTOMER PARK
- Collect customer returns on a continuous basis and trace them back to feed into improved experience and programs.
- Ensure administrative and client management, from incorporation to monitoring, including traceability and billing.
- Alert the referral physician if the program needs to be adapted according to the client's health profile or contraindications. CONTRIBUTION TO PROGRAMME DEVELOPMENT
- Remount customer and field returns after launch to power adjustments
- Internally refer to the content and operational conduct of programs. RECOGNIZED PROFILE
- English and French are required, another language is an asset. Type of contract: CDI Location : Genolier, Switzerland Start date: as soon as possible
- Environment: Swiss premium brand, culture of excellence, international team An international, human-sized team A stimulating environment
Notes and original content
- He also brings his field expertise to the Program Manager in the development of new programs, and is responsible for team training.
- LEAD & ANIMATION OF THE CUSTOMER PARK
- COORDINATION
- TECHNICAL GESTES
- Alert the referral physician if the program needs to be adapted according to the client's health profile or contraindications.
- CONTRIBUTION TO PROGRAMME DEVELOPMENT
- Ambassador
- Internally refer to the content and operational conduct of programs.
- RECOGNIZED PROFILE
- English and French are required, another language is an asset.
Questions about this listing
What salary does Swiss Medical Network offer for this role?
Swiss Medical Network lists CHF 86'500 - 120'500 gross per year for this position in Genolier. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swiss Medical Network offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swiss Medical Network during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Swiss Medical Network?
Use the "Apply now" button on this page — it links directly to Swiss Medical Network's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
