Assistant Reservations Manager (m/w/d) — Badrutt's Palace Hotel

Full description

What you do with us

• You support the Reservations Manager in the management and coordination of the reservation team and actively contribute to a smooth and professional process within the department.ungs department.

• You take over the independent processing of demanding individual and group bookings and ensure the highest quality and service standards at all times.

• In the absence of the Reservations Manager, you assume operational responsibility for the department and are the competent contact person for the team.

• You support the optimal price and availability control and work closely with the Reservations Manager and the Revenue Management.

• The introduction, training and further development of new employees in the reservation department is just as much a responsibility as the ongoing support of the existing team.

• Together with your team, you work continuously on the optimization of the processes in the department.

• The effective cooperation with the departments Front Office, Sales & Marketing and the Event Team is important to you in order to achieve common goals.

This is what you bring with you

• You have several years of solid professional experience in the front office and/or in the reservation department of luxury hotels, ideally in a senior function.

• Your confident and stylish appearance as well as your strong communication strength enable you to have a professional and convincing interaction at all levels – both in writing and orally.

• Negotiable knowledge of German and English is required; Italian and other foreign languages are beneficial.

• You are well versed in dealing with MS Office and have in-depth user knowledge of Protel or comparable reservation systems.

• They are characterized by a structured, forward-looking and solution-oriented way of working and are accustomed to taking on responsibility and to leading and supporting teams professionally.

• Your professional, winning appearance and your excellent manners meet the high standards of the international luxury hotel industry.

Our offer

• Permanent year job

• 5 days week on average at 43.5 hours, 5 weeks holidays and 6 holidays per year

• 13. Salary from admission (pro rata temporis)

• On request at the beginning accommodation in one of our employees

• catering opportunities in the new, modern employee restaurant

• Work in an attractive environment with development opportunities